Hotels near Brock Libraries - Sunderland Branch

"Bug in the bed, crawling around (not bed bug, centipede style). Shower head had a screaming howl that you couldn't make stop. Breakfast was good, and staff was really nice"

"I did not have breakfast. "

"Very clean rooms, friendly staff and lots to do in the area. Great one night getaway "

"We called the day before check in to confirm if they had cribs or not and were told they did and that they would let housekeeping know that we needed one so we didn’t bring one with us. When I checked in I confirmed they had put a crib in the room and explained that we had called ahead and he said it should be. When we got to the room there was no crib so I called the front desk and he said he would get it taken care of. About 15 minutes later he called to advise they do not have cribs and he would give us a refund if we wanted to leave. It was late and my toddler needed to get to bed so leaving and finding another hotel wasn’t an option. We called Travelodge customer service and they confirmed the property and independently owned but that they should have cribs and even tried to get the managers phone number as we had been denied to speaking with a manager. The front desk agent didn’t give her much and there was nothing she could do. We ended up having to go stand at the front desk and say we’re not leaving until he provides a crib like we were promised. After awhile he admitted they did have them and he just didn’t know where they were or how to set up so we advise we would set it up but he had to find it and it wasn’t until than that he actually looked and provided one after being lied to several times. Horrible service and still have yet to hear from the manager who I advised I wanted to hear from asap. No apologies given at all. Do not recommend the is hotel at all."

"Staff was very friendly .. hotel clean, and modern decor .. i will stay there again!"

"Hotel was easy to access, plenty of parking. Staff were very welcoming, friendly and helpful. Breakfast times were excellent and breakfast too was excellent - a variety of healthy foods to choose from. The whole building - rooms, lobby, elevator, stairwells were meticulously clean. "

"Me and my family took 3 rooms we had good stay clean room fresh breakfast and good service The stuff are very friendly always with a smile Thank you Sally for helping me finding more days in the weekend I appreciate she is working from her heart One thing I should mention that the floor should have something to prevent noise "

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"We didn’t make use of the free breakfast but the room was dated but very clean. The front desk staff was very friendly and the beds were surprisingly comfortable. The pillows weee very thin. I would stay here again. "