"I am writing to formally log an issue regarding the complete lack of communication prior to my arrival. I did not receive any correspondence, PIN code, or room number on the day of the booking. I observed that I was not the only guest subjected to this operational failure, as multiple others were experiencing the exact same issue upon arrival.
As I do not operate WhatsApp, I was forced to rely on the telephone number provided. My initial call went entirely unanswered. Upon my second attempt, there was an unacceptable delay before a representative finally answered the phone.
While the concept of an unstaffed or contactless reception is understood in principle, the execution of providing access credentials was wholly inadequate. It remains unknown whether this breakdown in communication was caused by the reservation being processed via a third-party platform - specifically Expedia - rather than as a direct booking."
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