Brie-sous-Barbezieux Hotels

"Excellent dans l'ensemble Je recommande "

"Simply a very average hotel that is adequate if no expectation. "

"Would NOT rec - hidden charges; aggression from host; uncomfortable We’re guests at a wedding nearby. We didn’t enjoy our stay and even left early. Nice room, but after a price dispute on day 2, our rooms weren’t cleaned at all & towels/mats/bins weren’t changed for 4d, when we had to check out early due to poor treatment. Breakfast was €13pp everyday - well priced for a good breakfast, but we were given bread, butter & jam. Day 1 asked for the A/C to be turned on, we were told Alex would turn it on. We asked multiple times after that, sharing that 1 of us had a condition which made excess heat unbearable, still no A/C. We asked again & were told Alex had the remote, when we asked her, she said she had lost the remote. As we went to settle the bill, we were asked to pay significantly more than advertised on hotels.com. When we explained the miscommunication, along with price breakdowns online, there was a huge argument between the hosts. Alex was aggressive, stormed off. Thinking we didn’t understand French was attempting to blame us, as if we wanted to cheat them. Chris was reasonable & helped to solve. Next day, we had to leave the wedding early as we were accused of ext damage we didn’t cause, proven by a lack of tyre tracks & a lack of proximity to the area of damage, again by Alex. Chris seemed lovely, but we decided to leave 2 days early & stay elsewhere before we flew home. Maybe Alex didn’t like us, but as 2 women we want to feel safe & we didn’t feel safe."

"The staff was really kind and helpful & the place was beautiful and clean."

"The room was a great size, property was nice and quiet (April 2). Access to the waterpark is wonderful. My only recommendation is for late arrival check-in process to be easier. I was a guest off-season so I understand staffing, svcs, etc. are reduced (official check-in is a two hour window, 5p-7p). "

"Receptionist was very nice and helpful. Facilities were as advertised. Also, they were very kind to hold a large amount of our luggage for 6 hours after checkout to accommodate our travel plans. "

"Reallly convenient location in the old town centre, staff friendly and helpful, nearby parking. Loved the decor too!"

"We were actually moved to the sister hotel St Gelais. Superb. Staff were wonderful too "

"I was going to stay there after an art retreat in chateau nearby. I was taught the night before by guests at the retreat that they stayed there and left in the middle of the night because the hotel is haunted and the noises in their room was too loud they couldn’t ignore it and they left telling the owner they couldn’t stay there because there is no ac. The owner gave them a refund after a huge fight. So I thought to myself let me personally go and tell them the truth about what they told me. Now the front desk lady laughed saying she didn’t mind the ghosts. But I told her please let me talk to the owners and see if they can give me the refund so that I don’t have to go through this. I begged them on the phone. These men hysterically yelled at me telling me I’m making up stories, that I’m a liar. Now tell me why and who lies about such a thing? Let alone how uncomfortable it is to confess a truth that is superstitious to a lot of people.I am a girl, alone, so I can get scared and no one will care or bring me comfort if I am put in a bad situation so I have to try to protect myself. After a huge drama over the phone they said ok we will give you your money back but you have to pay the first night. I agreed and asked for a refund request. They said don’t worry we’ll do it ourselves via Hotels.com, we still didn’t retrieve the money. I learn after that this was a lie. They took the money and told Hotels they won’t refund. The hotel looks so old and bad I could’ve just said that"