Brentwood Vacation Rentals

"This has to be one of the worst hotels I have ever stayed at. Honestly when we drove into the parking lot we thought the property was getting ready to be demolished. The paint was chipping off the outside walls. The parking lot had trash and potholes everywhere. The front lobby is in need of an update also. Lights off everything dark. The carpet was worn and smelled very musty and old. We were put in a room on the second floor with no elevator. The access door never locked at night so there was no security. The room is in desperate need of an upgrade. The sink never shut off. The shower was dated with soap dishes almost about to fall of the wall. TV is older with limited channels. Went to the front desk to get more towels because room service never came to at least make the bed. As soon as we got back to the room we were greeted by an employee saying he needed my dirty towels that were in my room. He told me he needed the same amount of towels that were given to me. I would save the headache of going here and drive a few miles up the road to a nicer hotel."

"Pictures were taken when the place was just opened. Very deceptive as for amenities there are non. Plus they put a 100 dollar deposit on your card which is supposed to refunded in 3-5 business days I am eagerly waiting to see it. The card key did not work properly we had to have it reprogrammed each and every nite when we got back to the place. On a scale of 1 to 10 I don’t think it registers. The final straw was on our last night we came back to hotel to find that the room was not cleaned. When I spoke to the desk clerk she said that I had requested that it should not be done. When I asked for towels she handed me one towel and said they did not have anymore."

"Amazing stay."

"We were surprised not to find a coffee machine in the room anymore, even though the room charge was significantly more than last time. They cannot charge like a luxury hotel with not even the minimal services such as a coffee machine"

"Great stay"

"Have stayed here a few times, suites are nice and clean, rooms are affordable, front desk staff does need to be a little more professional though"

"It’s a big full service hotel and I thought good value. Large corner room with 2 windows and views. Large bathroom decorated brilliant white. Leather sofa in room. Coffee and pastries available early downstairs Saturday morning as alternative to room service or restaurant. Staff all helpful."

"Viana is a really special hotel Overall a great experience, really nice facilities, staff super helpful and friendly A+ "

"Good place to stay had no issues, and very near to food places for quick eats. No complaints"