Hotels near Brennan Falls Preserve

"I really enjoyed the cleanliness of the room and the staff was kind. The bed was comfortable and there was good water pressure for a shower. "

"I’m really disappointed with my experience. I booked a stay but unfortunately wasn’t able to come because my daughter came down with the flu. I did the responsible thing by not showing up and potentially exposing staff and other guests to illness. Expedia even reached out to the hotel on my behalf to explain the situation, but despite that, the hotel refused to issue any kind of refund. On top of that, I kept getting the runaround—every time I called, I was told the manager wasn’t available. It felt like they were just avoiding the situation instead of trying to help or even have a conversation about it. It’s frustrating that there was no understanding or flexibility given the circumstances. I wasn’t canceling for no reason—I was trying to protect others. Based on this experience, it feels like customer care isn’t a priority here. If you ever find yourself sick or dealing with a family emergency, don’t expect any compassion or accommodation—you’ll still lose your money."

"Clean and best and simple oarking"

"The female manager was excellent. The helpers when she wasn’t there was below average."

"The floor we were on was loud "

"Breakfast is not great, but the coffee is. Staff is wonderful Typically, the room is clean, but this time there was suspicious, slimy fluid on the lamp switch."

"Overall, it was good. The front desk staff were very friendly at check-in, and the room was clean. The towels were especially the best. The breakfast is also good. If I get the chance, I think I'll go again next time. "

"Staff very helpful."

"Not what we’ve come to expect. Have stayed here many times for its proximity to the airport. Typically is very nice but has gone downhill. Staff are wonderful but the property needs some TLC. "