Bramshall Vacation Rentals

"Terrible stay"

"When I arrived at the hotel I found what looked like a closed down building with no other cars. I then walked round the building where I found a man urinating in the car park and found another entrance. I went to reception and rang a doorbell that was on the desk as there was no one around. 3 rings and 10 minutes later a kind young man turned up and offered to help me with my bags which was the only pleasant experience I had. He informed me that the lift was broken and just to follow the signs. The doors to the floor were wide open and 3 men were stood staring by the entrance. We walked through cigarette smelling corridors, finally found the room and slightly turned the key in a flimsy yale lock that felt unsafe and as if a small child could push it open. The room STANK and was boiling hot even though the radiators were cold. I went to open the window for fresh air and was met with used condoms and cigarette ends and screws on the ledge infront of the window. My friend then got locked in the bathroom from the inside and I had to let her out. We found cloudy water coming from the tap. On further inspection the mattress and curtains had visible blood and other bodily fluid stains on them. I was scared for my safety and decided to leave after 20 minutes and did not come back. To charge £70 for that is absolutely disgusting!!"

"Check in was straight forward and our room was ready before time. The room was clean and comfortable. We had a couple of drinks in the bar then a very tasty meal in the restaurant. Overall a very pleasant experience. Thankyou"

"Showcases a true decline in Hilton quality. Very poor front desk staff that would barely speak! Poor quality food for breakfast and at the restaurant. Very noisy room in the 6th floor. A loud mechanical sound (perhaps the elevator, though we weren’t next to it) all night made it hard to sleep. "

"Breakfast was great and "

"Breakfast was of a good standard with plenty of choices. Food could run out and delays were experienced whilst waiting for it to be resupplied. They could have been more proactive in that area. "

"Really large and spacious rooms which were lovely and clean. Breakfast was well stocked and had plenty of choice. All of the staff were really lovely to talk to and couldnt do more to help. The spa facilities were very good and the pool is a good size with a specific area for children. The only thing I would say is the changing rooms need a little TLC especially with the paintwork above the showers; no proper ventilation so mould is starting to show. Overall though the hotel very much exceeded expectation and would happily return."

"Beds comfortable. Property clean and breakfast nice. Bedroom was quite dated."

"Excellent as always when i stay here. Most pleasant staff and a very comfy bed."