Brackenfell hotel rooms a the City Lodge

"I had the best ever check-in, in my long history of staying in five-star hotels, at the Taj by Zim. She provided a high-level personalised service. Even after I had checked in, she was always trying to provide something extra for me whenever she saw me. She also ensured I also received good service at the restaurant. The hotel in general is good, clean and comfortable. The heated indoor swimming pool is a winner. I really liked it. I had issues with my shower, which was fixed, and the tap in the wash basin which was not dispensing hot water. This was not fully fixed. My only issue was with the provision of Vegan food during dinner. The general understanding of Veganism was limited. The burger is stated to be Vegan in the menu when it is not; it has yoghurt in it. This was day one. After explaining clearly I was Vegan, on day two, I got a soup with cheese in it. When the 'Vegan' meal arrived - it came with yoghurt as a side dish. It was only on day three that everything fell into place. Zim's interventions for me helped. The service staff were very good and always pleasant and supportive. It was a kitchen issue. I sat for almost two hours waiting for two dishes. Fortunately, this did not happen during breakfast as Chef Abdul showed me all the Vegan dishes daily. The Taj has a reputation which precedes itself. When I told locals I was going to stay in The Taj, they always responded with: "That's a very good hotel." It is also well located. "

"Not walkable and they only need more free shuttle accommodations. Transportation quite expensive even from the airport. Other than that it’s an amazing place"

"The staff were very welcoming and serviceable. Very organized "

"Ten mins walk from B&A Waterfront, easy spot for Ubers, lovely staff. Very comfortable bed. (Shame no fridge in room)"

"The staff is extremely warm, friendly, professional, and beyond helpful. Breakfast is unbelievable. Every type of breakfast food buffet in the large room plus ability to order off the menu. The hotel is in a fantastic location at the Waterfront in Cape Town. "

"Property was great!"

"Restaurant was beyond expectations!"

"Very intimate and beautiful hotel along with utmost friendly and helpful staff. Convenient location to many amazing places in Cape Town."

"Nice Hotel"