Booth Hotels near Richmond

"Check in was painful low staff levels and were not attentive as hotel staff should be. The room was disgusting (room 2219) we were asked to make up our own sofa bed and they only provided sheets. Never been to a hilton that did this. Found the existing sheet had hair inside it. Due to our late flight we had to move rooms extremely late with our sleeping children in hand. Not once was there an offer to help us move. Breakfast was not nice at all self serve buffet with powdered scrambled eggs (didnt realise this was still happening). Really disappointed with this stay as I trying to contact the hotel via their site and even called to arrange a sweet treat for my wifes birthday. This also never arrived. This Hilton really let me down the only positive was the location being next door to the Galleria shopping mall. Thats where it ended. We will not be returning here again. "

"Room was "spartan", but acceptable.(no coffee maker, no bedside or table lamps just ceiling). bed and pillows were good, not great. HVAC worked well. All room doors tend to slam unexpectedly when closed, making for unnecessary sound that travels into the room when trying to sleep. Staff were very good, pleasant, and helpful."

"Paid parking only"

"No refrigeration in the room, no bottle waters, no microwaves. "

"The staff was great"

"Nice hotel, great staff, not as luxurious as expected. We were given 1 robe and one of the loop holders was torn."

"Receptionist was rude when i asked about my rooms air conditioning not working. Very dismissive and didn't seem to care about my dilemma. Sad considering how much i spent and that i was a returning customer. "

"Loud , roaches , parking lot drama all day and people fighting at 3am."

"Clean room, nice staff. Perfect location for shopping and eating."