Noone told us we can't have a clean towel until after 3 days there. The shower got the floor wet so I had to use my towel to dry the floor. I texted the staff on whatsapp and they said leave it on the floor and they'll replace it, well instead they took the dirty towel and never replaced it. The cleaning lady and front desk lied and said they had no clean towels. Finally, my husband went to the front and insisted in which they handed over a clean towel after lying to me about it. Then, we asked for a 2nd room key since 2 of us were in the room and that took asking 2 staff members, before the one on the 2nd day finally gave us one, then we also asked for handsoap for at least one of the sinks and were ignored. I loved the hotel, but dealing with the staff was weird.