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"I chose this hotel primarily because of its excellent reviews and its convenient location. However, there were several issues during our stay that affected our overall experience. During breakfast, the restaurant was very crowded and we had to wait approximately 15 minutes for a table. When we were eventually seated, the table had not been properly cleaned, despite being directed to it by staff. We also visited the spa as we were quite tired. Unfortunately, the therapist who attended to me was coughing throughout the massage and did not apologise, which made the experience uncomfortable. Given the premium pricing and the hotel’s five-star standard, we had expected a higher level of professionalism. The most concerning incident occurred in the evening. When we returned to the hotel at around 9:30 pm, we found our room door unlocked. This was extremely distressing for us. We immediately contacted the manager. We were later informed that housekeeping had left the door open while removing items after cleaning. Although we appreciated the explanation and the complimentary airport transfer offered the next day, the incident left us feeling unsettled and we did not sleep well that night. While we understand that it was Chinese New Year and the hotel was operating at full capacity, room security should never be compromised. We still value the hotel location and consider staying again in the future. We hope that our feedback will be taken constructively to improve the guest stay."

"The view overlooking the mountains was breathtaking. Breakfast and dinner was good. Room was pretty descent. The bathroom was not very clean. There was an unpleasant smell in the bathroom and the sink was clogged. "

"Very small room no good breakfast "

"Staff are very couteous and helpful. Clean rooms. Excellent buffet breakfast."

"Great hotel "

"The room smelly not that comfortable feel a bit dirty"

"Nice hotel, old but still good... "

"The smell everywhere in the hotel is really toxic. There is a strong smell of vaporised artificial perfume which seems to be to mask some mould smell. But it literally made me ill and prevented me from sleeping. The towels were to me unusable because of this strong artificial smell. Unfortunately this was a really terrible stay for me. It was also raining hard and very slippy on the hotel floor and one of my colleagues had a terrible fall. It took a while for staff to take care of the situation or to place signs to be extra careful."