Black Creek Hotels

"Booked the hotel in order to have dinner at the hotel restaurant. On arrival was advised the restaurant was closed for dinner in the evening, not indicated on the website or hotel listing. Had a young male at the reception that refused to accept parking was provided as a VIP member. Asked to pay up front payment to park at the hotel. When I tried to explain the parking was included and showed him the booking he was very rude, tried to push me away from the reception when I tried to highlight it on his computer screen, and stated "keep away from the screen mate" !!! and did not believe me even though it was clearly indicated in the booking. Frankly very unprofessional. I requested the matter be referred to whoever was managing the property, which was later resolved via a call from the manager. However the worse thing was I clearly requested a 'quite room' away from any noise and was placed in room 501 which is next to what I assume to be the hotel main A/C unit as there was a loud humming / machinery noise that kept myself and my wife awake all night. Not something anyone would want after a 7 hour drive. Not impressed and would not stay there again so I cant recommend the hotel. "

"Beautiful area and apt/hotel.. very close to walkable eateries and shops."

"Comfortable stay. Location is excellent. Easy check in and underground parking kept the car cool. Rooms were spacious. Had one use soap, shampoo and conditioner so if staying a few days you may have to ask for more. "

"A perfect coastal escape with stunning ocean views and a relaxed holiday vibe. I recently stayed at Mantra The Observatory in Port Macquarie and was genuinely impressed. The location is unbeatable—right across from Town Beach and just a short stroll into the town centre, making it incredibly convenient for both relaxing and exploring. The apartment was spacious, clean, and well-equipped, with a private balcony offering beautiful ocean views. Waking up to the sound of the waves was definitely a highlight. The rooms felt comfortable and modern, with everything you need The facilities were also a standout—there’s a heated indoor pool, spa, and sauna, perfect for unwinding after a day out. The secure parking and free Wi-Fi added to the overall convenience. What really makes this place special is the combination of location and atmosphere. Whether you’re looking for a relaxing beach getaway or a base to explore Port Macquarie, it ticks all the boxes. Overall: A fantastic stay with beautiful views, great amenities, and an ideal location. I would definitely return and recommend it to anyone visiting the area."

"Great location. Super friendly staff and lovely facilities. Close to the boardwalk, restaurants and Coles supermarket. "

"rooms getting a bit tired and lacking maintenance, bed not as comfortable as some better value stays"

"Fantastic view. The view and location were excellent. While the room was very compact, it met our needs. The Lady at the front desk was helpful with obtaining some ice for us."

"The property was great. Except...our bed was not made? Linens folded and set on the bed, and there is no shower supplies included, or at least they were not left for us. No shampoo, or body wash seems kinda weird. Just a few things that most tenants expect. Otherwise, it was quiet, clean and very comfortable."

"Pleasant stay, very convenient location. Staff very nice and helpful. Room a bit dated and only 1 pillow each but otherwise happy! "