Binna Burra Hotels

"Lovely views and convenient location "

"Very nice and helpful staff, room nice and clean.. could do with a deep clean of the bathroom. "

"Club lounge is really good. Great staff and a good range of food and drinks"

"Rooms were filthy (floors, shower/bath, used condoms and tissues under the bed. Shower wouldn’t convert to one or the other only both at the same time so there was no water pressure. Coffee cups were not cleaned and replaced and milk was also not replace for the next day. Bed light wasn’t working. Tv wouldn’t work properly and remote was not working. Drain in the bathroom floor was sharp and dangerous and my partner sliced his toe open on it twice. Bath mat not replaced so had no bath mat. Aircon wouldn’t work properly and the toilet cistern wouldn’t stop flushing/running. We had complained however they said the manager wasn’t there and to go online and fill out complaint form. We request a full refund please and if possible a few nights covered by the hotel to replace the horrible experience we had this weekend with our stay and bare essentials let alone in a hotel we paid good money for and as compensation for my partners injuries to his foot/toes, removing the opportunity to take this complaint further. Upon departing we spoke to other guests that said a few people have had similar issues and would not recommend your hotel and were going to give the hotel a bad review. We do not wish to do that however we will if we cannot be compensated as requested above please."

"Breakfast was great- plentiful "

"Location was good . Spacious Pillows were appalling Lounge chairs dirty Lounge uncomfortable Shave hairs in basin on arrival Told cleaners were coming one day and didn’t turn up to next Staff were not friendly and didn’t look up and acknowledge you when you entered Lift or garbage shaft whistled all night with high pitch as wind ran through it"

"Room is clean and tidy,management are very accomodating friendly staff really enjoyed my husband and i.highly reccommend"

"Perfect location, our 2 bedroom ocean view apartment so spacious and the view was amazing. The staff were great ! Highly recommend"

"I always enjoy staying at Mercure when I'm back down on the Gold Coast. The service was friendly at the Bar area. One disappointing thing was the Buffet Breakfast. The quality of the food was poor and the price too high compared to what I experience at other hotels."