"Absolutely beautiful hotel, real attention to detail throughout and very helpful and friendly staff. Also, great location. Probably one of the best boutique hotels we have stayed in - can't recommend it enough, we loved it!"
"We had an amazing view from our very spacious room and could see/hear the waves coming into the beach from our balcony. Everything was comfortable. We paid extra for our breakfast - which was satisfactory. The staff at reception were really helpful, showing us the best way to restaurants and recommending options. The hotel is a short walk from the old town, yet in a quiet area.
I wasn't so keen on the lack of a wash hand basin in the separate toilet."
"Beautiful, convenient location in walking distance to everything in Biarritz. Very clean, cool and modern. The staff was truly all smiles and so friendly. We loved our stay here."
"Hôtel ideally situated , central and close to beach. Very welcoming reception and great breakfast.
We opted for the most economical accommodation and weren’t expecting any view but what was a shame was it was noisy. We were above a service entrance and were woken early by deliveries. Lot of water pipe noise from rooms above as well during the night."
"Très déçus de notre séjour de 2 nuits au Grand Tonic Hôtel & SPA. Cet hôtel ne mérite clairement pas ses 4 étoiles.
Dès la première chambre, nous avons constaté des murs abîmés, des finitions moisies et un état général loin du standing attendu. Nous avons même pris une chambre Deluxe pour la deuxième nuit en pensant avoir une meilleure expérience, mais à part les toilettes séparées de la salle de bain, il n’y avait aucune réelle différence.
Beaucoup de points négatifs : bruit constant, très mauvaise isolation (on entend tous les bruits du couloir dès le matin), télévision qui ne fonctionne pas, café vraiment mauvais… Résultat : un séjour loin d’être reposant et très fatigant.
Concernant la piscine, énorme déception également : elle est minuscule comparée aux photos mises en avant par l’hôtel, qui sont clairement trompeuses. En plus, l’eau était froide, ce qui n’a pas du tout rendu le moment agréable.
Nous avions choisi cet hôtel pour un week-end en amoureux, mais malheureusement l’expérience a été très décevante du début à la fin."
"Breakfast was lovely and plentiful with freshly-squeezed orange juice. Room was very comfortable - we had asked for room on a low floor, which we got. All staff were friendly and helpful. The hotel is just a short walk from the very sandy beach and the bay surfers enjoy. It's also a couple of hundred yards from the town centre, a nightclub and post office. We ate each evening at the Bistrot Angeluan at the end of nearby Rue de la Bergerie. The staff there were very friendly and helpful - especially Josephine who speaks excellent English which she self-taught."
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