Bernales Hotels

"Convenient hotel. Stopped here before our ferry from Bilbao back to the UK. Has secure underground parking and free ev charging. "

"No pets, breakfast only included bread, butter and croissants"

"Good breakfast. Helpful team"

"The hotel is nice but very simple. The staff isn’t welcoming and cheery just very business with minimal conversation. We felt as if we were a bother. The lobby is very basic with no real sitting area and the entrance to the hotel is on the backside not the street level which is inconvenient when arriving and unloading. It’s not clearly noted and is a bit confusing. Room was a good size and the bed was comfortable. Pillows were very hard unfortunately. There is a small, complimentary coffee station in the lobby that is a nice perk. "

"Restaurant was nice but the room was disgusting. Very very cold and smelt very strong of drains all through the night. No gesture of good will from the hotel. Apart from wavering the £15 parking fee. Reception staff did not listen and we found them very rude. "

"Clean room but very basic"

"Bed comfy. Not far from ferry port"

"Amazing stay, the building has a charm worth experiencing. Hotels.com should update the Google maps link, as when selecting the directions using the app sent us to a farm in the middle of nowhere 10miles away from the property"

"Very good spacious rooms with jacuzzi. staff very helpful. We were coming late after working hours in reception and we got video recorded specially for us how to access our room. Very good "