"I recently stayed at this hotel to celebrate my boyfriend’s birthday, and unfortunately, the experience was far from what I had hoped for such a special occasion. One of the main reasons I chose this property was for its on-site dining and bar options, which were advertised as key amenities. I was really looking forward to a convenient, relaxing celebration without having to leave the hotel.
However, upon arrival, I discovered that all of the hotel’s bars and restaurants were closed due to a private kosher event—and there had been no prior notice given to guests. This was incredibly disappointing, especially given the reason for our stay. What was supposed to be a special, stress-free birthday celebration quickly turned into a scramble to find last-minute dining options elsewhere.
This lack of communication was both frustrating and inconvenient. After a long day, the last thing we wanted to do was leave the hotel to search for food and drinks. It completely disrupted the plans I had in mind for celebrating my boyfriend.
While I respect the hotel’s decision to host private events and accommodate specific dietary or cultural needs, it should not come at the expense of other guests’ experiences—especially without any advance warning. A simple notification before arrival or at the time of booking would have made a huge difference.
Overall, the stay felt poorly managed due to this oversight. Transparency and guest communication are basic expectations in hospitality, and in thi"
"Francisco Magana was the rudest employ I have ever encountered at a hotel. He needs anger management and customer service training. The Westin should be ashamed for hiring this guy. The manager Nikki Higgins is an absolute gem! She knew how to troubleshoot and was empathetic. Patrick Hamilton the concierge made me feel very welcomed. Great personality and deserves a raise. "
What's the best pet-friendly hotel in Bermuda Dunes?
Desert Fun 4BR Retreat with Pool is a top dog-friendly guesthouse, and offers a casino along with free WiFi for its human guests.
What's the best time of year to travel to Bermuda Dunes with my pet?
When you travel with your pet, keeping tabs on the weather can help you make the trip more safe and fun for everyone. The hottest months are usually July and August with an average temp of 89°F, while the coldest months are December and January with an average of 59°F. Average annual precipitation for Bermuda Dunes is 4 inches.
What is there to see and do with your pet in Bermuda Dunes?
Known for its golfing, Bermuda Dunes has lots to offer visitors including its festivals and live music. During your visit, enjoy checking out Indian Wells Tennis Garden and Indian Wells Golf Resort. When you're in the area, make time for a stop at Indian Wells Golf Course.