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"One of the worst hotel rooms I've EVER had in my life. Right next to a STAFF elevator that goes all day and all night. An air conditioner that would not stop at night and froze the room. When we turned the heat on in the morning, it ran for a minute or two and then kicked over to air conditioning again no matter what we did. I feel you guys should have paid us to stay in that room! SHAMEFUL. It was absolutely horrible. When we left and turned off the light on the right side of the bed spun where it was attached and nearly broke my finger. Indigo's response: Good Evening Mr. Oneal, I deeply apologize for the experience you had at our hotel. It sounds like you did not get to experience the standard that we pride ourselves on. I see that you are already checked out. Could I sign you up for IHG rewards and deposit points towards a future stay as an apology? - Jaz, Front Desk Supervisor Hi Jaz, I appreciate you reaching out, but I’ll be honest: the offer of points feels less like an apology and more like a way to avoid acknowledging that the room provided was functionally uninhabitable. My primary reason for responding to your text was to ensure management knows that specific room is not fit for guests—it’s not restful and it shouldn't be in your rotation until the elevator noise and climate control are fixed."

"Everything was great!"

"Probably an American thing, but smoking indoors is absolutely crazy too me. The cigarette smoke in the casino is just too much "

"Coffee shop in hotel was excellent. "

"Great hotel in a fun Detroit neighborhood, close to everything. Definitely low-key boujie. Downsides: no off-street parking available, had to use the valet service which was a bit slow. King-city view room was nice, but rather small. Roof top lounge was inviting and posh, service was slow. I'd stay again."

"Great customer service "

"Everything was clean, the staff was incredibly friendly , and knowledgeable. I loved the history of the building. The food from the golfing / blowing area in the hotel was not great. but the service was. "

"Well don’t expect your deposit back in a timely fashion, don’t call down to front desk for anything unless you want to get belittled! Called to ask about Uber Eats delivery and was treated like I was the dumbest person on the earth. "

"Dressed up pig. Besides high cost for room; charged $15 per night to park; no amenities. no free water with exception ck in staff might offer you a bottle of water. Otherwise, rm has two bottles of $6 upscale water only or you can purchase regular water for $6 at the hotel store. Their lil restaurant doesn't have convenient hrs it's open. Rooms and coffee aren't automatically cleaned or refurbished; have to request it(I had two night stay) there was no signage at front desk or in the rm to advise you had to make request. And the houseclean staff leave a card with QR code and their name thanking in advance for a tip. A tip just to do their job; basic job, and I never ever saw house cleaning staff the whole time I was there Fri thru Sun. Toilet ran after every flush; annoying! Oh they need to purchase new pillows and stop short sheeting the blanket & sheets; learn how to make a proper bed. Marriott use to be a premiere hotel, just a dressed up pig that eats up your money"