Beach Cities Orange County hotel rooms a the Best Western

"Amazing hotel with breathtaking oceanfront view"

"The property is aesthetically stunning, the staff- impeccable service. It is not far from a beach or eateries. Great. Not great: I believe this hotel has severe mold issues. The restaurant smells really bad (I mentioned it to one of the staff) as I’ve lived through mold issues. The room I was in, smelled worse. The ac unit was broken and made a very loud sound the whole night (I showed the front desk staff the video to which they were apologetic). My shower had someone else’s hair on the walls- it wasn’t clean. I told the front desk about it as well- they responded with apologies. I wasn’t looking to receive anything, I just wanted them to know. I feel their responses were appropriate and caring. There is a woman who works the mornings at the restaurant- she was very rude to me. My oatmeal that I ordered was watery- she didn’t offer to take the charge off. She just asked if I wanted something else (not to replace it or exchange it) but something else to order. I didn’t want a sky high bill, I said no. She still charged me though I hadn’t eaten one bite. I ordered an omelette on second thought as I was hungry. When the check came, I asked for $6.00 off (the price of my oatmeal) to be deducted. She rudely said, “that’s why I asked you” and stormed off. It made me sad honestly. I felt like it was personal and non caring. The overall experience was just subpar- the front desk staff’s professionalism and the view of the courtyard were the good. "

"Room was not the cleanest (spills on walls and doors and dark debris on carpet was missed). Mini fridge was unusable to the guest as it was only stocked with censored items for purchase. I would have preferred to store my (EXPENSIVE) leftover meals in it. "

"Did not follow through on proper billing. Over charged"

"Room was clean bed comfortable staff great. Location was great, but my room appeared to be some accessible option that featured an ugly shower. Also my room was set low and looked out below ground level on the car park . Views were zero and natural light was scarce."

"Clean room, nice amenities, good location "

"Parking is a fraud and excessively expensive- beach access is through a campground across the street- rooms are average at best- "

"Nice place for a hotel but this was a bad experience. The property was old and not maintained very well. We found roaches in our room."

"The hotel is outdated; room descriptions and pictures are vastly different than the actual rooms (not in a good way), hotel tries to charge you for every little thing, did not have hot water, rust everywhere, several buildings are not handicap accessible, very overpriced for what you get."