Battenans-Varin Hotels

"Very nice hotel with a great view, but construction noise was an issue during the day."

"Excellent staff and comfortable and Excellent bed! Parking was a breeze (garage door next to property for outside secure parking ) ac in room. Perfect in town conveniece without the extra hassle thst comes with being in town if you know what I mean. Id stay again. "

"Hotel is situated close to the old town center, on the street going to train station, however well isolated from street noise; the room we rented was huge , the largest we rented in our vacation in Switzerland , with plenty of storage, two desks with chairs; bed was also big and comfortable; even the bathroom had plenty of storage ; room had also an extra space a closed balcony with a table and two chairs . From our room we could not see the lake Geneve but the receptionist recommended a lounge area with a terrace from where we took pictures of the lake ; that area has sofas , coffee tables and chairs to accommodate even a big group of people . Staff was friendly and gave us the possibility to log an to an application for free public transportation and a lot of promotions to different historical places , museums and attractions; we took advantage and went on a two hour cruise on the lake . Neuchatel is beautiful, full of charm and we regret not having booked more days at this hotel and this town "

"Very quiet. Very nice staff. Not far from railway station "

"The hotel is in a non-walkable area to the city center, the public transportation from this place is not frequent. When I arrived to my room, there was a worm in my room and I have to clean it by myself because there was no cleaning service at the hotel on Sunday night when I arrived. I ordered a burger, I received it without a meat inside. They offered me the meat after in a dish to add it. There was one receptionist girl doing everything because the was alone at the weekend, and she was so nice. When I talked to the manager regarding the room hygien and the worm inside my room. He refunded me a small amount around 40 euro after consulting the owners who were available at the hotel instead of refunding the whole amount, and he threatened me not to talk. He was rude, instead of saying sorry, he said I removed for you one night (which was not the case) and he said don't put anything online. I smiled for this poor guy. I am sure he is a new manager and he doesn't know how to deal with customers. In conclusion, it is my worst experience for an ibis hotel and one of my worst experience in all hotels that I have visited before in more than ten years of travel. I will not repeat it there, and I don't recommend it to anyone."

"Nice people, but very basic "