Bato hotel rooms a the Independent

"Its not in Naga but in Pili Camarines Sur. Information provided to Expedia was false. It is 5.5 km from town proper. Called the hotel to send us location but the reception said she doesn’t have celphone load. Location is very hard to find and isolated with no restaurants or store. Took us 2 hours to find the place and just wasted our time. Staff are not helpful. Supervisor walked out leaving her staff deal with our problem. Cancellation charges was 70% of what we paid for the reservation. Will...

"The place is big for my whole family. The staff are nice and they love the room service."

"No amenities like soap and shampoo"

"Room was too small"

"The staff at Bernese Resort was very friendly and promptly attended to our needs. Staff were cleaning all the time , they’ve been there since place started operation.The kitchen staff were so nice , even served us our favorite breakfast on our last day.My only complaint is there’s no place for us to put our bathroom supplies but overall I will recommend the resort."

"The b&b is very convenient to the shops. The staff is helpful and responsive. The one dislike that comes to mind is the bed’s padded sheet which is heavy. A lighter normal sheet would be enough with air cond on."

"A gem of a resort tucked away in the suburbs in this buzzing town of Guinobatan in the Bicol Region. Very obliging staff and great food in the restaurant albeit limited to nil in its western breakfast food selection. But why crave cereals in Rome? The swimming pools have a great lay out The rooms are basic but I felt very safe in this guarded resort. Was a great stay!"