Basciano Hotels

"impressive project very well thought through"

"Very friendly, central town area."

"Perfect place, spotless"

"Grand Hotel Don Juan, in ways you were grand and it ways you were forgotten. Don't get me wrong, I would stay here again - the prices were beyond reasonable and the access to the private beach and pool access was amazing. However, the room needed some TLC - mostly just the shower. The first day we took a shower, the shower head flew off and I was left being sprayed with a water hose. Did I tell the staff, I did. Were they alarmed, they were! Did they do anything about it? They did not - for 4 days we showered with a water hose and twice the cleaning staff cleaned the room and saw the detached shower head sitting by the towels. Second, the coffee machine at breakfast produced the most acidic coffee - I stopped drinking coffee in favor of tea. But the breakfast was decent and included in the price of the room. However, the website said the resort fee would be per accommodation and the price quoted by Expedia was per room - but at the time of check out the resort fee was charged for double occupancy. Still, it was only 7.20€ per day - I can't really complain about that. Also on Expedia, it's called the resort fee at check out it's called the club card. Just an fyi. What else, the cafè staff were lovely, they added an extra beer to our tab that we didn't order, but there were plenty of freebies at apertivo, I am not so upset about the extra 6€. At the end of the day, this was one of the best hotels I've stayed at, but there are things the hotel could do to improve. "