Hotels with smoking rooms in Barangay Buena Suerte, El Nido

"Very poor customer service. We booked 2 rooms. Oceanview Premiere Triple and Standard Room Queen. The Oceanview Premiere has a not pleasant smell from the bathroom and AC is not working. When we complained they asked us to wait for an hour trying to fix the AC and told us it's ok but when we came back after dinner it's still not working. They transferred us to the villa/casita with bed capacity of 2 persons and provided us with the rolling bed which is small for an adult to sleep in and the villa is located beside the road and is noisy. The next day they transferred us back to our original room and we again packed our belongings only to find out later that night that the AC is still not working. We waited for an hour, we requested to talk to their manager but no manager is working onsite only remotely (if there is even one existed!). We were transferred back to the villa beside the road with a rolling bed for the 3rd person. We pack and unpack 2x during the 3-night stay. It is so uncomfortable with the rolling bed and since it's small I fell on the floor 2x. We booked a room with triple occupancy (1 twin bed and 1 queen bed). The villa only has 1 king bed and gave us a rolling bed. You cannot talk to a manager or supervisor even on the phone. Terrible customer service. Our stay was never pleasant at all. Instead of a vacation it became a major inconvenience to us. Breakfast was not that great. Internet is only available in the lobby. Will never recommend this hotel to anyone."

"was great just low tide when we were there "

"THIS PLACE IS LOUD. The structure lets in all the noise from the street and beach all night long. The “tricycles” ( makeshift motorcycles with a metal car welded around it to offer taxi like service) often don’t have mufflers and run 24/7. The rooms are maybe 10 to 15 feet from the road, and the door only stops a quarter of the roar. Combine that with the people on the beach, who are 10 to 15 feet from your patio door, (which doesn’t close tightly) and are partying, squealing, screaming and yelling till dawn. I didn’t see any warning about this in the description of the hotel. After one night I decided that I could not stay there and went to checkout. Unfortunately they"

"Room was great staff was better such a great deal will be back for sure"