Skip to main content

Napolitano Apart & Hotel

2.5 star property
Travelers can start their day cycling through scenic trails or relaxing by two pools, then rejuvenate with spa treatments in this magical village setting

Choose dates to view prices

Napolitano Apart & Hotel, in The Magic Village, offers a warm retreat. Guests can cycle scenic paths, tackle the ropes course, or enjoy reflexology treatments. The hotel provides continental breakfast and free WiFi. Previous visitors consistently praise their experience.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Similar properties

View from property
La Casa Verde
Baños de Agua Santa
  • Breakfast included
  • Free WiFi
  • Laundry
  • Housekeeping
9.8 out of 10, Exceptional, 199 reviews
The price is P2,530
P2,530 total
Jun 5 - Jun 6
La Casa Verde
Compare similar properties

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 7:00 AM - midnight

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children 7 and younger are not allowed at this property; All guests older than 7 are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Pool access available from 2:00 PM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 7 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not permitted at this property
A car is not required for transportation to and from this property
Parking height restrictions apply

Frequently asked questions

Does Napolitano Apart & Hotel have a pool?

Yes, this property has an indoor pool and 2 outdoor pools. Pool access is from 2:00 PM–8:00 PM.

Is Napolitano Apart & Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Napolitano Apart & Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Napolitano Apart & Hotel?

Check-out is at noon.

Does Napolitano Apart & Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per vehicle applies.

Where is Napolitano Apart & Hotel located?

Located in the heart of Baños de Agua Santa, this spa hotel is within a 5-minute walk of The Magic Village and Caverna Sigsi Huayco. Church of the Virgin of the Holy Water and Banos Central Market are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

8.6

Excellent

9.6

Cleanliness

8.6

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 29 out of 58 reviews
Rating 8 - Good. 20 out of 58 reviews
Rating 6 - Okay. 3 out of 58 reviews
Rating 4 - Poor. 5 out of 58 reviews
Rating 2 - Terrible. 1 out of 58 reviews

Reviews

Verified

8/10 Good

GUSTAVO

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien, lastima la hospitalidad de la dueña… un poco brava
Stayed 1 night in May 2023
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uno de los mejores alojamientos en Baños

El lugar es excelente y el precio muy bueno, super buen desayuno y una linda experiencia.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Amplias habitaciones, espacios verdes, áreas de distracción, piscinas
Stayed 1 night in Oct 2020
Verified

4/10 Poor

XR

Disliked: Staff & service
My watch was stolen in the hotel by cleaning service. Owners were good.
Stayed 3 nights in Jul 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la piscina, muy buen desayuno y las atenciones muy buenas, quedé muy complacido
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Excelentes opción! Muy buen desayuno, personal de servicio muy cálido!
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Lili

Liked: Staff & service, amenities, property conditions & facilities
La atención al cliente es buena Muy buenas las instalaciones
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Maria

Que me quitaron la reserva de expudia , me quede sin hospedaje cuando llege
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Paola Maria

Liked: Cleanliness, room comfort
Disliked: Staff & service
Yo escogí el lugar para poder usar hidromasaje y no estuvo habilitado, mis familiares también estuvieron descontentos por esto. El baño de la habitación tenía olor a cañería
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
À proximité du parc central et des boutiques et restaurants. Les déjeuners étaient bons et copieux. La tenancière me semblait préoccupée, échangeait très peu avec moi malgré ma maîtrise de la langue espagnole. La piscine n'était pas disponible.
Stayed 3 nights in Apr 2019
Verified

4/10 Poor

Santiago Xavier

Disliked: Property conditions & facilities, room comfort

Más o menos la experiencia

No me agrado el lugar, en las fotos que publican se ve diferente, el desayuno el mismo de todos los días, el internet pésimo de igual manera la señal de la TV, adicionalmente la TV muy pequeña
Stayed 2 nights in Jul 2018
Verified

8/10 Good

Axel

Liked: Cleanliness, property conditions & facilities, room comfort

experiencia ok

ubicación buena, habitación confortable, pero piscina fría, jacuzzi sin agua
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The Family that owns this hotel is wonderful! The rooms are spacious and the hotel is kept very clean the breakfasts are delicious. Every one has been extremely helpful ...
Stayed 4 nights in Feb 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful quiet hotel in Banos.

Enjoyed our stay in Banos. The owners were helpful and gracious. Breakfast was delicious. The hotel is a bit of a walk from the centre and from the bus station. The only problem was that other guests arrived at 3 am, so the door bell ringing woke us up.
Stayed 2 nights in Nov 2017
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good price and good place to stay. (Spanish)

A una distancia conveniente de las principales calles y en linea recta este es un super lugar para quedarse en Baños. La atención departe de Paul y si hermana y todo el equipo lo hacen sentir a uno especial. El desayuno gratuito basta para comenzar bien el día. El cuarto cómodo y limpio. Deberán pronto sustituir la ya antigua T. V. por una plana mas grande y moderna. La vista del comedor es en verdad bella. La piscina buena para cuando haga calor. Lástima que el Jaccuzi no funcionó, deben arreglarlo pronto. Buen precio a través de Hotels.com, rápida, segura y cómoda reservación on-line. Recomiendo el lugar. Yo me quedé dos noches a principios de Octubre. Todo en Baños se puede alcanzar caminando inclusive la estación de autobuses.
Stayed 2 nights in Oct 2017
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Heart of Banos

We booked at the Napolitano for a weekend stay. The property was very clean, safe and easy to get to. The family running it speaks excellent English and were able to guide us towards activities in the area, tours, restaurants, etc. As a bonus, they cook breakfast every morning - the food and service were excellent. I highly recommend the Napolitano for your stay in Banos. Everything is in walking distance. Our room was spacious and clean.
Stayed 2 nights in Jun 2017
Verified

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand & comfortable stay

It's a b&b converted from a grand house. It's located a short walking distant from the busy commercial center. Therefore, is doesn't has the noises or distractions of people or cars. The room is spacey and clean. Breakfasts were freshly made on the spot. Although, the menu is dictated by the kitchen but food and services were adequate. It has a great window view of mountains & small garden from my room. It's a short walk to the hot spring and downtown area. I felt very safe walk alone on the streets around the hotel by myself around midnight after the hot sprint bath. The only complain I had would be the wifi services. I stayed at 3rd floor and the wifi didn't seems work inside my room.
Verified

6/10 Okay

Jorge Alfonso

Liked: Cleanliness

Good place

A little far from CITI center. Dark street on the way back at night
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little gem in downtown Baños

Stayed at the Napolitano Hotel for two nights in June 2016. The hotel is located only a few blocks from downtown Baños. The staff was very friendly and the room was great.
Verified

10/10 Excellent

christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The place to stay

Just a bit out of town to ensure silence and tranquility. Room was large with a dedicated seating area which was an added bonus
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for a stay in Banos!

We spent 4 wonderful days at Hotel Napolitano. It had all of the conveniences that we required and more. It is a family run hotel and they are hard working and very attentive to their guests. The hotel is in a great location with short walks to downtown Baños and to the hot springs. The grounds were well maintained and the pool was clean and refreshing. We stayed in a large, comfortable suite that had beautiful views from all of the windows. During our stay we went on a waterfall excursion with the owner's son who spoke good English and was eager to give us a good experience. The daughter was very friendly, knowledgeable about activities in and around Banos and made delicious breakfasts. To top of our stay, the father drove us to the bus stop when we left. We would highly recommend the Napolitano.
Verified

10/10 Excellent

Kathrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Nice hostel,really good beds,good breakfast and lovely host family,highly recommended.
Verified

10/10 Excellent

yuny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service and facilities.

I was satisfied with everything. Very kind of all staff, clean room, great breakfast. Also I enjoyed new swimming pool, sauna, jacuzzi!
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All great!

The hotel and attention of the owners are great. The only thing I would change is make the breakfast a bit more self-service so that it doesnt take so long. Soemtimes tours leave at 9 am, and breakfast starts at 8 - but it takes 20 minutes to serve - so it's kind of tight. Either breakfast needs to start earlier or be already served/ more buffet-self service style to expedite it.
Verified

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel, it was perfect all around.

We had a FANTASTIC stay at this hotel, its a very small town so location its really not important, it was like two blocks from the main square, the views were incredible, we really loved the breakfast, the rooms were big and clean, the service was great and we felt appreciated as guests. I highly recommend this hotel, it will not dissapoint you at all, i will certainly stay here again with no doubt.