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Palm Garden Hotel

3.0 star property
Travelers can escape the city's energy at Palm Garden Hotel, where the outdoor pool beckons and spa treatments restore tired muscles after sightseeing

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Located in Brunei's city center, Palm Garden Hotel offers convenience and relaxation. Enjoy the outdoor pool, spa services, and massages after exploring. Free WiFi keeps you connected, and multilingual staff assist with dry cleaning and laundry services.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available
  • Laundry
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About this property

Palm Garden Hotel

  • Hotel near Sultan Omar Ali Saifuddien Mosque
  • Located close to Hua Ho Department Store and Jame'Asr Hassanil Bolkiah Mosque, Palm Garden Hotel provides laundry facilities and a health club. Guests can connect to free in-room WiFi.
  • Other perks include:
    • Free extended parking
    • Cooked-to-order breakfast (surcharge), express check-out, and express check-in
    • Tour/ticket assistance, free newspapers, and smoke-free premises
  • Room features
  • All guestrooms at Palm Garden Hotel have amenities such as free WiFi and safes, as well as minibars and free bottled water.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with cable channels
    • Limited housekeeping and phones

Similar properties

In-room dining
The Capital Residence Suites
Bandar Seri Begawan
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 605 reviews
The price is P2,569
P3,067 total
includes taxes & fees
May 24 - May 25
The Capital Residence Suites
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Policies

Check-in

Express check-in available

Check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Frequently asked questions

How much is parking?

Extended parking is free at this property.

Where is Palm Garden Hotel located?

Located in the heart of Bandar Seri Begawan, this hotel is within a 15-minute walk of Hua Ho Department Store and Jame'Asr Hassanil Bolkiah Mosque. The Mall and Royal Regalia Museum are also within 2 mi (3 km).

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Reviews

Reviews

7.6

Good

8.0

Cleanliness

7.0

Location

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 20 out of 82 reviews
Rating 8 - Good. 35 out of 82 reviews
Rating 6 - Okay. 20 out of 82 reviews
Rating 4 - Poor. 4 out of 82 reviews
Rating 2 - Terrible. 3 out of 82 reviews

Reviews

Verified

10/10 Excellent

TokyoJose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location amongst nearby shops and modestukj priced restaurants, cooperative desk staff , big rooms and good hard beds ( as found in China) , try the Bruneiwide well known Palm Garden Hotel .
Stayed 1 night in Nov 2018
Verified

6/10 Okay

ogin

Liked: Staff & service
値段相応のホテルです。 ただ、公共交通機関とタクシーが全く機能しておらず、頑張れば観光名所に歩いて行ける立地はいいと思います。
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Elle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities provided with reasonable priced shuttle services, complementary use of gym and has a very healthy restaurant. Within walking distance to regent square for more food selection. They can also assist to contact car rental with very reasonable price from authorised rental. Informative about where to go eg the ulu temburong trip was amazing! Only had one minor hiccup is the hotel shuttle vehicle was making strange noise. After discussed with the driver regarding to the shuttle vehicle, the vehicle was no longer in use. Good and quick action taken. They provides another shuttle vehicle.
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money and friendly staffs

Love the hotel! Staffs are friendly and services are excellent! Gym next door is awesome! Love my stay here. I have stayed at 3 different hotels in Brunei and this is by far the best!
Stayed 2 nights in Aug 2018
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

空港送迎は基本できないと考えておいた方がいいです。

空港送迎があるということで、このホテルを予約したが、予約直後ホテルへ送迎依頼をしたところ、フライトの到着時間にスタッフがいないということで、送迎はできないのでタクシーで来いとのこと。 結局、遅延もあり空港に着いたのは深夜1時で、タクシーも1台もなく、止むを得ずホテルまで約2時間(約5km)、スーツケースを引っ張って徒歩で移動。(ホテルへはAM3時にチェックイン) 着いてすぐチェックインできたが、初めに案内された部屋が電気が途端に消え、部屋をチェンジ。チェンジした部屋は問題なかったが、部屋は古く、テレビも今どきアナログでチャンネルは2つしか映らない。当然NHKどころかBBC等も映らない。歯ブラシはあるが中国製で歯磨き粉が変な味がする。シャワーは水しか出ず、ボディーソープ・泡立たない石鹸はあるが、シャンプー等はない。 トイレのペーパーも1ロールしかなく、ティッシュペーパーもない。 エアコンも古く、点けたら寒すぎる。 おまけに、帰りも当然の如く空港への送迎はなし。 スタッフがいないという言い訳だが、フロントにスタッフは沢山いて談笑しているという矛盾。 そもそも、2泊したが他の宿泊客とロビー等で会ったのは1回くらいで、自分しか客がいないのではないかと思うくらいひっそりしていた。 敢えていいところを言うなら、徒歩5分くらいのところに小さいショッピングモール、徒歩20分くらいのところに大きいデパート(高速道路を横切る必要があるが、フロントの人は徒歩では無理と言っていたが、徒歩で行くことも可能。ただ十分注意が必要。)があり、食事はそこで済ませられる。 とにかく、値段は値段とはいえ、コスパが悪いと感じた。 ホテル選びは慎重に行ってください。
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel close to shops

Great hotel 2 min walk to shopping centre, theatre etc. staff great 👍
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gym and a health food restaurant. Some kind of art course place too, which I had no time for. The average hotel guest wants something else but my experience was, as if someone had built a hotel just for me. In many cities I spend time looking for good gyms and restaurants with the kind of food I like to eat. I dont care for luxury and Palm Garden Hotel doesnt have any. I would stay there again if I had any reason to visit Brunei again which is highly unlikely.
Stayed 2 nights in Mar 2018
Verified

6/10 Okay

Atsushi

Liked: Cleanliness, staff & service

スタッフの対応はとても親切ですが、施設はビミョー。

スタッフはとても親切に対応してくれます。また、空港とホテル間の送迎も無料でしていただきました。これらの点は大変満足しているのですが、ホットシャワーが出なかったことや、部屋の電気が暗いのが少し気になりました。
Stayed 1 night in Feb 2018
Verified

8/10 Good

Verified traveler

Liked: Staff & service

Not for Fussy Travellers

A decent hotel with a pool and a large fitness gym next to the hotel which you can frequent. There’s also a clean eating restaurant. Next to many shops and eateries. Near Masjid Jame. Need to take a bus (1 Ringgit) if you want to go to the city aka Bandar. Note that this hotel is not for fussy travellers. And loud music music can be heard at night till the wee hour. Since i love music and i am not disturbed by the loud songs, i did not find this a problem. Like i say, not for fussy travellers. Thanks Palm Garden!
Stayed 3 nights in Feb 2018
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

口コミの親切な人はどこにいるの？

ここを予約したのは、口コミがいい・ザモールが近い・無料空港へのシャトルがあるからです。ザモールは歩いて行ける距離ですが６車線の交通量の多い道路は横切れずタクシーで10SD、チェックイン時前の人が文句を言っていたので３０分待ち、ロビーのソファはびりびりで布をかけてあり裾が真っ黒、部屋のタオルは薄汚れた色に黄色いしみ、3amまで音楽が聞こえ寝られない、前日シャトルの予約、フロントの人が飛行機の出発時間の２時間前に出ればいいというのでその時間に行くと、もう少し３０分過ぎ、もう少し、タクシー呼んでと‥その人は交代で帰ろうと、のせてほしいと懇願したが，だめ、次のベテランさんが電話してくれ４５分待ち出発、２本しかない便で、それに乗れないと日本に帰れない、どんなにいらいらしてか、どこ吹く風のホテルの人、どこが親切なのか？ひどい目にあった。考えてみると文句言ってた人が帰ると、何あの人という会話、このことも、反省してないでしょうね。
Stayed 1 night in Feb 2018
Verified

8/10 Good

reen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Okay hotel for the price

The food could be a little tastier...because the breakfast served is healthy version...they should give option for people who don’t want to eat healthy.
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Have been there many times and will be

I have been staying at this hotel 4 times already and I am sure I will be if I come to Brunei again. 2 thumbs up.
Stayed 3 nights in Jan 2018
Verified

6/10 Okay

Verified traveler

Liked: Staff & service

Choose other hotel

Was very disappointed upon arrival at the Palm Garden Hotel. Mainly because it is surrounded by tropical bush, and advised by my driver to be careful of snakes if walking near the hotel.and this was confirmed by hotel receptionist. You need the hotel's shuttle to take you into town or the shopping mall as it is too long a walk to either. There is a restaurant, gym and pool attached to the hotel which were okay. I wouldn't stay at the Palm Garden again.
Stayed 3 nights in Jan 2018
Verified

4/10 Poor

Antti

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Nuhjuinen hotelli, tunkkainen tuoksu

Nuhjunen hotelli, tupakanhaju tulee käytäviltä sisään huoneeseen. Huoneessa ei aluksi toiminut safety box eikä lukulamppu. Siivooja ei kertaakaan vaihtanut juomalaseja eikä poistanut tölkkejä. Positiivista oli pääsy viereiseen kuntokeskukseen.
Stayed 5 nights in Dec 2017
Verified

8/10 Good

Barry

Liked: Staff & service, room comfort

OK hotel, taxi needed to city.

Hotel is ok, has good and bad points. Good - cheapest 3 star in Brunei I found, Modern (bathroom dated n needs better cleaning). Staff friendly. Airport pick up available. Food good in adjacent restaurant. Wifi very good, air con excellent, Area very quiet and room quiet if neighbours don't create noise (walls thin). TV was good with some English speaking channels. Bad - No replies to my many emails for the airport pickup. Expedia intervened n contacted them n they confirmed to Expedia that they had my emails n had arranged pick up. However still no confirmation to me of details despite Expedia's insistence to do so. Arrived at airport n could not find driver anywhere. Got a local taxi to hotel n they said the driver was at airport ....but where ???, as this could have been avoided if they had replied to email n gave me pick up details. They gave me a free ride back to the airport in compensation which I appreciated. Room was spacious n well equipped, however carpet was unclean with bits (paper, fluff etc) over it, saw the cleaner and asked her to vacuum it which she did immediately. Bathroom dated but clean except the grouting in shower and around basin was very dirty with black mould and stained. Very unsightly n unhygienic. I spent 10 mins cleaning it all off with the toothbrush they supplied, totally removing it. Why couldn't cleaner do this as it's basic cleaning. My floor was non smoking but people smoking in rooms n corridor n seen by cleaner but no action taken.
Stayed 2 nights in Oct 2017
Verified

4/10 Poor

rhonda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Along way from anything. A dated hotel.

There was a vego restaurant nearby. Hotel restaurant was ok. Really not much to say. The shuttle bus driver was a nice guy.
Stayed 3 nights in Sep 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm hospitality, clean room and good price. There's a nice restaurant to have breakfast near the hotel (10 seconds on foot). Also, you can access to a big supermarket by a few minutes on foot. The only problem was that there isn't a bus stop nearby. You need a taxi or your own car for not wasting the time.
Stayed 4 nights in Sep 2017
Verified

8/10 Good

Aisyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Recommended for Pedestrian Tourists

Everything was great about my stay at the hotel. The only negative part was the location. I traveled around by public bus while in Bandar Seri Begawan and apparently the hotel is located quite far from the nearest bus stop. Plus, the road heading towards the hotel from the main road is not pedestrian friendly and pass through undeveloped area. I believe the hotel would be good for those taking advantage of its free airport transfer or for those who opted for the hotel's half day or full day city tour (chargable).
Stayed 1 night in Aug 2017
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Place

Gym is well equipped with scale and blood pressure monitor. Use kettle to boil drinking water . No microwave. Tiny fridge. Grocery store 300 meter walk.
Stayed 19 nights in Jul 2017
Verified

10/10 Excellent

Augustine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with friendly staff

The staff at the reception was extremely friendly, she arranged me two shuttle services, as well as the airport pickups;) and she has given me some advice on where to go in BS Begawan! The facilities of the hotel is a bit old but still definitely fine!! the bed is comfy and spacious, for me it is worth the price!!!
Stayed 1 night in Aug 2017
Verified

10/10 Excellent

Killa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth my money.

First time checking in to this hotel. Room and bed is bigger than expected. Very satisfied!
Stayed 1 night in Jul 2017
Verified

8/10 Good

clive

Liked: Cleanliness, staff & service, room comfort

A nice Hotel in the Central part of the city

The Hotel is located between down town and the up town area. It is in a very central location Serviced by number 20 bus route if a taxi is not sought. The hotel offer a complimentary bus service to the down town or airport areas. The night markrt is walkable. The staff really make this hotel. They are friendly and do their upmost to answer queries and help you get around. The rooms we had were reasonable value for money really.The breakfast in the chic restuarant was excellent. The gym at this hotel seems to be frequented by family of the Sultan from time to time. I think it is fair to say the external appearance of the hotel is looking tired. if I was to visit Brunei again I would consider this hotel again as an option All in all my family had an enjoyable stay. There are other restuarants that are close by also allnare walkable to. The Korean one was very good indeed.
Stayed 3 nights in Jul 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店负责到机场之间的接送，那天来接我的员工John，是个总是笑眯眯的快乐员工。因为入境事宜的耽误，他接到我时已经等了二十多分钟，我道歉，他却表“示他等我好过我等他，没有关系”，很令我感动。后来又因为取外汇，特地带我去能用银联卡的银行柜员机。之后在入住的几天，他也多次载我去附近想去却找不到路的地方。非常好的人，很感谢他。酒店第一眼觉得有点偏，但是稍微熟悉了就发现，其实出入很方便。离著名的JAME ASR清真寺很近，步行三五分钟就到，每天进出都能看到这个宏伟的建筑，随着天色变化而变化，非常漂亮。酒店附近有很多超市和餐馆，吃东西很方便。酒店虽然小，但房间很大。跟吴尊开的健身房紧邻着，可以免费试用健身房和游泳池。离他开的BAKE CULTURE也不远，步行10分钟能到。这个面包房东西好吃，个人感觉比瀛洲号的强。离加东夜市也不远，走过去，20分钟也可以了。出门拐弯就有公交车站，我去的时间短，没有摸到坐车的规律，但是个人感觉，文莱的公交车比网上说的还是多一些。只是出租车确实很少。
Stayed 3 nights in Jun 2017
Verified

6/10 Okay

Verified traveler

Liked: Staff & service

Bad internet connectiity and poor cleanliness

the staff are friendly & helpful. But they had very poor Wi-Fi connectivity issues and unstable and very slow internet speed due to the poor Wi-Fi router or Wi Fi signal repeater equipment. Very poor cleanliness on swimming pool areas and in the changing room or toilet and may cause personal injury on the slippery floor around the pool area. The room lighting is very poorly light up and very hard for doing any work or without internet or very slow connectivity
Verified

6/10 Okay

footloose-too

Liked: Cleanliness, staff & service, property conditions & facilities

Good value

There is nothing intrinsically wrong with is hotel and when we had persistent problems with the lock on the door, the staff relocated us without being asked. In fact the staff were excellent all round- as good as any hotel I've ever stayed in. Room 102 was larger than normal which was a bonus but both rooms (106), were spoiled by the noise coming from the compressors for the aircon located on the wall outside. Also the beds are quite firm so wouldn't suit someone who likes a soft mattress but great for those with a bad back. The is no restaurant in the hotel but there is a very good cafe next door with the focus on healthy natural food. It is also only a short walk (500m) to the local shopping complex. Overall, we would stay there again but would ask for different rooms.