Ban Ruean Hotels

"We have just finished a six night stay at Veranda High Chiang Mai, and it was one of the best Chinese New Year holidays we have had in a long time. My wife and I have very busy professional lives in Shanghai and were looking for a place where we could truly relax, even while traveling with our six year old son, and this resort fully met our expectations. The staff were excellent throughout our stay, always professional, helpful, and genuinely friendly. The overall atmosphere was calm and quiet, with guests clearly there to relax. The diverse clientele also contributed to a very pleasant environment. The pool area is outstanding, with beautiful views and impressive sunsets, and the poolside restaurant is very convenient. The evening restaurant offers a good selection of Thai and international dishes of solid quality. Our room was very clean and spacious enough for the three of us to stay comfortably for a full week, with a large sofa bed for our son. We also appreciated the visible environmental efforts, such as solar panels and recycled water bottles. The free shuttle service is a real advantage, making trips to downtown Chiang Mai easy and stress free despite the remote location. As a long distance runner, I enjoyed running in the area in the cool mornings, although countryside dogs are common outside the resort. Inside the resort, wildlife such as birds, frogs, and small bats adds to the natural charm. Overall, we were very satisfied with our stay and would gladly return."

"Polite and kind staff. Wonderful elephant feeding experience at bedside. Booked a tour that included an elephant feeding experience, walked to the river with them, bamboo rafting, and hike to waterfall with lunch. "

"Beautiful place, clean, good food, amazing to wake up with elephants everywhere"

"The room was cleaned. Staff were courteous ."

"Room was clean. Staff courteous. Breakfast is very delicious and nutritious. Over all very nice. Highly recommend. "

"The room itself was actually really nice but everything else was terrible. There is no front desk to check-in. You show up at some old vacant building and have to walk a 100 yards down to the main buildings. In building 2 there is a small desk but the lady didnt know why we were there and told us we had to call the # on the reservation from Expedia. We called multiple times and the call wouldnt connect. We walked around for 15 minutes trying to figure out where to go. Then some lady that was out front of one of the buildings came up to us and asked us why we were there and then said she could check us in. Our first night we had no hotwater, we had to take cold showers. Then the next day we came back from a long excursion and still no hot water. We called and messaged the lady multiple times and she finally sent someone to fix the hot water. 5 minutes after the guy left, the water line in the bathroom exploded and the whole bathroom flooded! I had to find the water valves to shut the water off. The water line was under the bathroom sink so It soaked me when it blew up with cold and steaming hot water. I called the main number multiple times and sent several texts and nobody responded for over an hour! I then called Expedia's customer service and they attempted to call the number as well and no one would pick up. About 1.5 hours later someone came to replace the broken hose then left without cleaning up the water. We asked for a refund two days ago and still no response."

"Top notch quality Hotel for reasonable prices 👌 "

"Just what we needed for our first night in Thailand. We were able to catch up on much needed rest after a very long fight. Two kilometers from the airport. Basic rooms that were clean, safe, quiet, with accommodating staff. Great value for money."

"Nice escape and contrast from busier city locations but easy access to city locations using Grab or taxi. Pool and breakfast was relaxing experience."