Hotels near Ballpark Village

"Check in time was horrible, waited more than 4 hours and no update when rooms would be ready, some people in our group waited more than 8 hours. "

"Rooms are clean but small. A rollaway is an extra $25."

"Staff was good, room was ok, but the snacks and drinks were over priced."

"I want to take a moment to recognize Rahma at the front desk—her customer service was exceptional. When we arrived, the room we reserved with two beds was not available, and only a king room remained. We were on a tight schedule for a concert and needed to get ready quickly, so waiting wasn’t really an option. Rahma immediately stepped in with solutions. She offered a rollaway bed and, more importantly, went above and beyond by offering to comp our dinner to make up for the inconvenience. That level of attentiveness and care made a stressful moment feel completely manageable. That’s what true customer service looks like. I’ve stayed at the Hilton Pennywell in St. Louis multiple times, and experiences like this are exactly why I keep coming back. The location is great, the bar is always a go-to spot for us, and the food is consistently delicious. I also want to acknowledge the bar staff. The young woman serving us was clearly very busy but still did her best to stay attentive, and the gentleman who delivered our food was kind and professional. Together, they made our experience even better. Overall, this team made a lasting impression. The Hilton Pennywell has become my go-to hotel whenever I’m in St. Louis. "

"Extremely rude employees at the breakfast was leaving the gravy open for my daughter to get some shecliterally shut it while she was grabbing the laddle Housekeeper doesnt speak english and failed to clean our room and provide extra towels as requested "

"The property was nice but dated. There were not enough outlets, sink faucet not attached, awful room spray, only 1 of 4 elevators working with a very busy hotel makes for 10+ minute waits. QR codes on the room menus did not work so it was difficult to order food or even know what was offered. Plenty of staff and those interacted with were very kind. "

"Perfection in every way. Breakfast was amazing. The soda machine was a game changer!! Breakfast tables were always clean (cleaned in between families). From the moment I walked in, the staff was friendly, welcoming, and helpful. Our hotel room was clean. The pool and hot tub space was amazing. My kids loved it! Drury Inn has raised my hotel expectations! We will return! "

"No pool, room had hair everywhere, staff was excellent "

"Everything was great but parking was $120 for two nights :( "