Balete Trips (flight + hotel)

Unbelievable service, beautiful location great food definitely will return

This property is in a great location in D’mall. The gym is very nice and so is the pool. I don’t recommend the breakfast there. You can eat somewhere nearby with better food options. The staff is very nice. I did the 1.5 hour massage and it was heavenly! The pedicure is not a spa pedicure so don’t expect a lot for 950 PhP. Overall, I enjoyed staying here.

Staff are courteous and helpful and friendly

The hotel is nice and clean the staff are friendly and attentive .The area is nice and quiet and walkable to the beach ..

Think you’re saving money by staying at this resort? You’re not. Not only is the location terrible, they also have rooms that leak water from the roof that they will knowingly transfer you to, and if you want an e trike to go to the main locations of Boracay, it will take 15-20 minute for the tricycle to arrive. We were transferred from 3 different rooms in the span of less than 24hrs. Firstly because their connecting door rooms have such thin doors you’ll think the people in the other room are in yours. Second, the roof was literally leaking brown water into the toilet area of the bathroom. This also caused the room to reek of mold. Finally they transferred us to a larger room that still smelled moldy because of the lack of ventilation in the rooms. Taking a 5 minute shower with the bathroom door open would lead to all of the glass and mirrors being thick in condensate. If you call the front desk expect to wait for 5 minutes for your call to be answered. Want to request a tricycle yo avoid waiting? They will tell you that you have to be in the lobby to request a tricycle. On top of that round trip tricycle fares are 600 to 800 pesos. The staff except for managers are generally uninformed. The only thing good about this place is if you want to avoid crowds but that’s easily achieved by staying at the Bulabog Beach area which is walkable to DMall. At least the food is of okay quality. The beach at this location is definitely of a lower standard to White Beach.