Badr Hotels

"I expected a 5-star experience at Le Passage, but it was subpar at best. The main attraction, the casino, is randomly open but generally closed, and the "disco" was an abandoned, "couples-only" ghost town. Every gift shop looked dusty and forgotten, with employees just staring at their phones. The "luxury" ends at the lobby. The room was a disaster: the beds are on wheels, so you're constantly rolling around, and the AC is purely for aesthetics. It stayed uncomfortably hot and humid all night. To make it worse, the door lets in a ton of light and the noise levels were unfortunate. I was constantly woken up late at night and early in the morning. They nickel-and-dime you for everything, the drinks are overpriced and not worth buying, and the experience just isn't there. The only saving graces were the great pool, the nice staff and the free airport transfer. The mid-range buffet was fine, and the free laundry for long stays is awesome, but it doesn't make up for the lack of sleep and closed amenities. It’s a 3-star hotel with 5-star prices. Skip it."

"The hotel is very clean, the personnel are very kind and carrying "

"Clean room"

"Overall, this is a very good layover hotel. It is clean and the restaurants are very adequate. I wish they provided better clarification on how to pick up the shuttle bus. I texted them this request but no answer. However, for the price I think it’s a good value and I would stay there again."

"It was a great stay, nice hotel"

"The pool and great we came in the spring had some rain but the pool was nice and warm Room service was quite good and the restaurants were wonderful (not cheap but really good)"

"clean room, great facilities, excellent friendly staff and tasty restaurant, very comfortable overall and highly convenient"

"I arrived at 5 PM, well past the official check-in time, yet I was told that my room was still not ready and was denied check-in. In the end, I had to wait for a full two hours before finally being assigned a room. I am extremely disappointed that even the basic check-in time was not honored, and overall, it was a terrible experience."

"Unbelievable stay at St Regis New Capital. Everyone and everything is at the best standard. I would give it more stars if I could. 100% recommend. "