Hotels near Backwater Reservoir Viewpoint

"Had an issue w/ washing machine, advised they’d resolve, delayed their help then apologized they had forgotten about me after 40+ minutes of my original request. Requested extra towels for room and had to ask twice. Tv in room was stationary at 3’ - 4’ off the floor and only viewable from left side of bed. Woman at desk who took our added towel request blamed the non-delivery on other staff vs taking responsibility for her lack of follow up. Will advise friends planning to make a similar trip like ours to absolutely avoid this place"

"Great breakfast selection and all staff pleasant and helpful. "

"Room was clean, functional and every thing worked as should, bathroom was spotless and plenty hot water and clean towels were pure white clean. There was a communal space to sit and have food, bit disappointed bar down stairs was closed ,but not in full season so not major issue. One recommendation is to swap the wood framed bed for a divan based, Badly injured my knee stepping down into the room hitting knee on bed frame as so close to step, this could have been avoided if was a divan which would also give bit more space in room. staff member was present when it happened and informed staff member on check out. Over all nice property great value for money and clean and functional."

"Parking was a real issue"

"The staff that cleaned the rooms were excellent but the response from the spa manager Ryan leaves a lot to desire we had booked a massage and paid £80 for it explaining that we were only there for 4 nights when we turned up for the massage they could not find any record of the booking when they did finally find the booking it was for a week later the staff explained that the manager had to pass the refund when he finally got in touch with me I got no apology no sorry for the inconvenience this caused as it was for a special gift to my wife’s sister on her birthday and retirement only wanted my bank details for the refund which would take 5-7 days all in all quite a disappointing few days also pool cold and hot tub out of order for our full stay"

"No breakfast too expensive. Evening meal not good for quality and too expensive "

"Great guys, so friendly and delicious breakfast."

"The staff were great a good selection of whiskies food was very good ate in the restaurant on 2 nites.The location is picture postcard,I would recommend this hotel."

"Friendly staff, beautiful room, very clean throughout, a great location and a hotel i would return to due to the warmth and support of the staff members . "