Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

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Luxury
VIP Access
4.5 star property
9.6

Exceptional

Lagoon retreat with private piers

Crystal-clear waters of Bacalar Lagoon stretch from three private piers with direct swimming access. Guests explore in complimentary kayaks and paddleboards. After sunset, the restaurant serves spectacular cuisine overlooking the illuminated lagoon waters.

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is P10,626
P13,039 total
includes taxes & fees
Nov 29 - Nov 30

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe King Size Partial Lagoon View

A hotel room with a bed, a TV mounted on the wall, a balcony with chairs, and a ceiling fan.

Deluxe King Size Partial Lagoon View

10.0 out of 10
Exceptional
(10 reviews)
  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Partial Lagoon View

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view of greenery.

Deluxe Double Partial Lagoon View

9.0 out of 10
Wonderful
(4 reviews)
  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Room

Deluxe King Size Front Lagoon View

9.8 out of 10
Exceptional
(6 reviews)
  • Lagoon view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

A hotel room with a large bed, a wooden headboard, a sofa, a TV, and a ceiling fan.

Junior Suite Partial Lagoon View

  • Partial lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located in Bacalar, Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only is in a regional park and on a lake. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Bacalar travel guide
Map
511 Costera, Bacalar, QROO, 77933

What's nearby

  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    2 min walk - 0.2 km
  • A calm lake with lily pads and trees reflecting on the water's surface.
    Cenote Azul
    2 min drive - 1.8 km
  • A tropical beach with clear turquoise water, palm trees, and a wooden structure.
    Cenote Cocalitos
    3 min drive - 1.5 km
  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    5 min drive - 3.6 km
  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    6 min drive - 4.0 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    36 min drive

Restaurants

  • Casa Laguna By Azulea
    5 min drive
  • Navieros Bacalar
    5 min drive
  • Albahaca
    20 min walk
  • Noru
    4 min drive
  • La Kinta Café
    5 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only

  • Luxury hotel near Lake Bacalar
  • Consider a stay at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only and take advantage of a terrace, a garden, and a hair salon. Treat yourself to a body wrap, a body treatment, or a deep-tissue massage at the onsite spa. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a bar and a restaurant.
  • Other perks include:
    • 2 outdoor pools
    • Free self parking
    • Continental breakfast (surcharge), a nature reserve, and concierge services
    • A paddleboard on site, multilingual staff, and meeting rooms
  • Room features
  • All guestrooms at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only have perks such as premium bedding and laptop-compatible safes, in addition to amenities like free WiFi and air conditioning.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 32-inch Smart TVs with satellite channels
    • Coffee/tea makers and housekeeping

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Frequently asked questions

Does Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

As of Nov 15, 2026, prices found for a 1-night stay for 2 adults at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only on Nov 29, 2026 start from P10,626, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only?

Check-out is at noon.

Where is Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only located?

Situated on a lake, this luxury hotel is within a 5-minute walk of Lake Bacalar and Cenote Esmeralda. Cenote Cocalitos and Cenote Negro are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Cristalino Lagoon Front Hotel Restaurant & SPA - Adults Only Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 222 out of 260 reviews
Rating 8 - Good. 28 out of 260 reviews
Rating 6 - Okay. 5 out of 260 reviews
Rating 4 - Poor. 2 out of 260 reviews
Rating 2 - Terrible. 3 out of 260 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden Gem, food is delicious, perfect location
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excelente location and superb breakfast
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is amazing. All staff are kind and ready to help, and are available to you via Whatsapp or at reception. The rooms are outstanding, the view even better, the restaurant on site is terrific. Stay here.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lakefront location, pictures don't tell you the whole story. Rooms are updated with nespresso coffee maker. I would have liked s desk but the unfolding table worked. I only had s limited chance to test food but the guacamole with pork was worth repeating. A high end destination i will gladly go back to.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The good: the staff were super friendly and helpful; the breakfasts and desserts were great; and the location on the lagoon was perfect. The not-so-good: the resort pools need to be repaired (peeling floors) and the whole property could use an update and some TLC.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, lovely restaurant and professional communication.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around. Highly recommend. Views and lake are spectacular.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast internet, clean room, turn down evening service and complimentary sweet treat, on our anniversary they left a nice note and 2 special treats for us.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Lovely, helpful staff. Beautiful location with view of the lagoon, comfy bed, clean room, new hotel. Delicious food in the restaurant
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cristalino offered a perfect experience for our adult family. We had an excellent time.kayaks, swimming, food and drink. Everything was absolutely perfect. Thank you!!
Kayaking
Views
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very romantic place to stay , amazing stuff
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
clean room, fantastic view, great staff. Will be back!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff is friendly and kind, the food is excellent, the place incredible!!!
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located in the absolute best part of the lake, next to the
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome, from checkin/concierge to restaurant/bar to kayak service. Very quiet. Gardens and grounds were lovely. Setting beautiful. Room very comfortable.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, good vibes and nice peoples
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
lake front view it’s beautiful stuff are very friendly love my staying here
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very fresh, the poblano sauce chilaquiles had thin tortilla strips piled liked a tepee amd the waitress poured the sauce over in front of me. Very delicious@
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet, also the staff was very nice abd helpful.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. My wife and I had a pleasant 6 night stay. Highly recommend!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, 2 pools, 3 piers with stairs to go into the lagoon, an excellent restaurant in a nice safe location
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying in this beautiful place. The staff was amazing and accommodating. Despite of the amazing experience, there are two things that I hope Cristalino can have in mind to further improve it's guests experiences. I was able to hear the movement of furniture, screeching on the floor, people laughing, and moving things from a room next door. I am not sure what they can do other than asking the neighbors to quiet it down but Im wondering if maybe they can improve how the sound travels between the rooms as my downstairs neighbors also struggled with the noise. My sleep was interrupted by that but the staff was able to to minimize the noise by telling their guests to quiet down. Another thing that was unpleasant is how they communicated that they would charge me the pillow cases that my hair dye damaged. Although they were understanding and made an exception in not charging me, sending me a picture of it came through as passive aggressive and that did dampen my mood.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning, great food, nice staff. Highly recommend
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New , amazing rooms clean and comfort . AC is amazing
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property. Spacious room with great amenities and amazing view. Staff was warm and accommodating. Very clean and great location.
Stayed 2 nights in Feb 2025