Skip to main content

Cristalino Lagoon Front Hotel Restaurant & SPA

Choose dates to view prices

Luxury
VIP Access
4.0 star property
9.8

Exceptional

Elegant escape by the tranquil lake

Surrounded by a serene lake, this hotel boasts elegant architecture and lush gardens. Unwind with a massage at the spa, enjoy two outdoor pools, and savor exquisite dining at the on-site restaurant.

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Parking included

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe King Size Partial Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Partial Lagoon View

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 45 sq m
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Partial Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe Double Partial Lagoon View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 45 sq m
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Front Lagoon View

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 45 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Junior Suite Partial Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 45 sq m
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
1 bedroom, premium bedding, down comforters, minibar

Amaranto Hotel Boutique

Bacalar
  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
10.0 out of 10, Exceptional, 43 reviews
Amaranto Hotel Boutique
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
511 Costera, Bacalar, QROO, 77933

What's nearby

  • Lake Bacalar - 16 min walk - 1.4 km
  • Cenote Azul - 2 min drive - 1.8 km
  • Cenote Cocalitos - 2 min drive - 1.5 km
  • Municipal Spa of Bacalar - 3 min drive - 2.9 km
  • Laguna Bacalar Ecological Park - 5 min drive - 4.3 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪La Bendición Dios - ‬4 min drive
  • ‪Enamora - ‬5 min drive
  • ‪Albahaca - ‬20 min walk
  • ‪Blu Beach Club - ‬6 min drive
  • ‪Papitos - ‬5 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

Upscale hotel near Lake Bacalar
Consider a stay at Cristalino Lagoon Front Hotel Restaurant & SPA and take advantage of a terrace, a garden, and a bar. Indulge in a deep-tissue massage at Cristalino Spa, the onsite spa. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a restaurant.
Other perks include:
  • 2 outdoor pools
  • Free self parking
  • Continental breakfast (surcharge), a nature reserve, and smoke-free premises
  • A 24-hour front desk, a paddleboard on site, and multilingual staff
Room features
All guestrooms at Cristalino Lagoon Front Hotel Restaurant & SPA have perks such as premium bedding and laptop-compatible safes, in addition to amenities like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch Smart TVs with satellite channels
  • Coffee/tea makers and housekeeping

Similar properties

Exterior
Our Habitas Bacalar – Adults Only
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 238 reviews
The price is P15,000
P18,306 total
includes taxes & fees
Dec 9 - Dec 10
Our Habitas Bacalar – Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Kayaking
  • Paddleboard

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 3 floors
  • 4 buildings
  • Built in 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Frequently asked questions

Does Cristalino Lagoon Front Hotel Restaurant & SPA have a pool?

Yes, this property has 2 outdoor pools.

Is Cristalino Lagoon Front Hotel Restaurant & SPA pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Cristalino Lagoon Front Hotel Restaurant & SPA?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Cristalino Lagoon Front Hotel Restaurant & SPA?

Check-out is at noon.

Where is Cristalino Lagoon Front Hotel Restaurant & SPA located?

Situated on the waterfront, this spa hotel is within 1 mi (2 km) of Cenote Esmeralda and Lake Bacalar. Cenote Cocalitos and Cenote Negro are also within 1 mi (2 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 140 out of 161 reviews
Rating 8 - Good. 18 out of 161 reviews
Rating 6 - Okay. 2 out of 161 reviews
Rating 4 - Poor. 0 out of 161 reviews
Rating 2 - Terrible. 1 out of 161 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

dale

Liked: Cleanliness, amenities, property conditions & facilities
Would stay again!
Stayed 2 nights in May 2024

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is Excellent! I would recommend this hotel to anyone that would love being on the Lagoon
Stayed 1 night in Nov 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I enjoyed the hotel. I paid for a room for two people but another friend from Cancun joined us. When we arrived to the hotel they charged me extra 80 dls for the extra person with the same room. I asked for a bigger room but they didn’t do it. So we had to share the bathroom and two beds. I wish they had given us a bigger bed.
Stayed 1 night in Oct 2025

10/10 Excellent

Verne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was EVERYTHING it is advertised to be! I didn’t need to leave the property for ANYTHING! And the staff is WONDERFUL! I cannot wait to come back !
Stayed 2 nights in Sep 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful, the pools clean and warm, the food and service was incredible, great service. Betza at the front desk was very kind and helpful, the other person at the font desk when we were leaving not so much, kinda hostile and in bad mood.
Stayed 3 nights in Sep 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceotional Stay

Our stay at Cristalino Lagon Hotel was a very enjoyable experience. The Hotel Staff was amazing and got what ever we wanted immediately. The resturant was exceptional both in quality and service. The cleanliness in the rooms, the grounds, and property excelled. We were left believing people here really care about their guests.
Stayed 2 nights in Nov 2024

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the nicest small hotels we haved stayed at. The swimming in the lagoon was spectacular. The pool was refreshing. The food was very good. The staff throughout the whole hotel was excellent. There is a coffee maker in the room BUT they charge for the coffee pods. The only thing I would request is that the coffee is included in the price of the room. If you are looking for the best hotel on Lake Bacalar, look no further.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ana Luz

Liked: Staff & service, amenities, property conditions & facilities
Todo muy bin salvo precios para los consumos tanto en la habitación como en el restaurante
Stayed 4 nights in Oct 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except we xouldnt get anything or the floor in the room to dry even in the morning, tried the fan, a/c, left both doors open... also a/c doednt go below 23 degrees.
Dock area towards hotel
Stayed 1 night in Oct 2025

8/10 Good

Juan Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were way better than expected — cozy and nice. The A/C didn’t work properly, but overall, it was a good stay. The staff was friendly, though a bit bossy. If I may share some honest feedback, I felt overwhelmed by the number of rules and restrictions. They made us sign documents, followed up repeatedly via WhatsApp… I’m not sure what kind of guests they usually get that would justify this approach, but personally, I’m not used to being bossed around — and I didn’t enjoy that part at all.
Stayed 1 night in Oct 2025

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó que sea solo adultos
Stayed 3 nights in Oct 2025

10/10 Excellent

Norma Angélica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable, cálida atención. Fácil acceso a la laguna, la estancia incluye algunas actividades acuáticas lo que lo hace muy conveniente. Hotel tranquilo al ser solo adultos.
Stayed 2 nights in Aug 2025

10/10 Excellent

Pedro Mijail Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aire acondicionado, habitación limpia, cortesías desde el primer minuto, propia planta de luz y un servicio excepcional por todos y cada uno de los colaboradores.
Stayed 8 nights in Sep 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 5 nights in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 3 nights in Sep 2025

10/10 Excellent

DANIELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es perfecta porque está al frente de la laguna en una zona donde es fácil nadar, además te dan paddleboards y kayak. El servicio es excelente porque crean un WhatsApp donde puedes escribirles 24 horas. La comida del restaurante es riquísima. Tienen que probar la hamburguesa smashed y el rissoto. Excelente atención de esperanza. Te llevan la comida y tragos al muelle. Todavía no tiene spa pero tendrá desde fines de octubre así que eso será un plus. Es relajante, no tiene discoteca ni bar con música pero creo que la vibra de Bacalar es así porque buscamos y no encontramos. Además te ayudan a contactar taxis y tours. No tienen tours propios pero nos ayudaron con todo. Volvería de todas maneras.
Stayed 5 nights in Sep 2025

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable amenities, very friendly staff, awesome location right in front of the lagoon. Clean and specious room with excellent views! Loved everything from the moment of arrival!
Stayed 3 nights in Aug 2025

10/10 Excellent

Héctor Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la ubicacion, excelente acceso a la laguna
Stayed 3 nights in Sep 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New , amazing rooms clean and comfort . AC is amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Cristalino Lagoon Front Hotel Restaurant & SPA was absolutely wonderful. The property is stunning, with breathtaking views of the lagoon that create a peaceful and relaxing atmosphere. Everything was spotless – the rooms, common areas, and pool were all kept immaculately clean, which really added to the comfort of our stay. The staff went above and beyond to make us feel welcome. From the warm check-in experience to the attentive service throughout our stay, every interaction was friendly, professional, and genuine. They were always available to answer questions or provide recommendations, and their hospitality made us feel truly cared for. We also loved the on-site restaurant. The food was fresh, beautifully presented, and offered a nice variety of dishes alittle overpriced but delicious food and nice presentation. It was a highlight of our stay to enjoy delicious meals while overlooking the lagoon. Overall, Cristalino Lagoon Front Hotel exceeded our expectations in every way. It’s the perfect mix of comfort, beauty, and outstanding service. We highly recommend this hotel and would definitely return!
Stayed 2 nights in Jul 2025

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything from clean to updated, with unbelievable views of the lagoon, the staff is just amazing, their restaurant has a very delicious fresh great section of food and drinks. Cristalino will definitely return with joy knowing the paradise and peace you have to offer.
Stayed 5 nights in Aug 2025

10/10 Excellent

Yemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location and very well thought through design.
Stayed 1 night in Aug 2025

2/10 Terrible

jose salim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tengan cuidado con este hotel. Terrible experiencia con el trato en este Hotel ya que con engaños nos robaron el dinero pagado por la estancia. Mi error, no haber leído la letra chiquita y llegue con un bebe de 1 año. Tenia reservadas dos habitaciones, en cuanto vieron al bebe, inició el mal trato, cortantes me dijeron que no aceptaban niños y que pidiera mi reembolso a Expedia, me retiraron el agua que me habían dado y me urgieron a irme. Tramite mi reembolso con Expedia y el hotel se negó a hacer la devolución de los 2,331.88 USD que pagué. No me regresaron un solo dólar, se robaron todo mi dinero.
Stayed 5 nights in Jul 2025

10/10 Excellent

Reyna Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

La Mejor estancia de nuestra experiencia en Bacala

Nuestro 30 aniversario. Solo el piso de la ducha se vuelve resbaloso , sugiero poner una agarredera dentro de ducha para seguridad del huésped, sin importar edad. Todo lo demás maravilloso.
Muelle , espacio privado para disfrutar de la belleza de la Laguna y sus aguas
excelente café, jugos .
Una de las 2 piscinas.
Vista desde el Restaurante
Stayed 3 nights in Aug 2025

8/10 Good

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vine con mi novia y nos gustó mucho la habitación; espaciosa y limpia, y el restaurante; platillos deliciosos y creativos, además de que el personal es muy amable. Es un hotel perfecto para estancias cortas.
Stayed 2 nights in Aug 2025