Austerlitz Hotels

"My wife and I stayed here two nights and would definitely recommend this hotel if you're needing something close to public transportation in Utrecht. It's right next to Utrecht Centraal and a huge mall. It was about a 10-15 minute walk to Oudegracht which is filled with shops and restaurants. We also walked to the Vre­den­burg Mar­ket held on Thursdays. The property was clean and quiet despite construction going on across the street. The spa tub in the room was a nice way to relax after a long day. We used Utrecht as a jumping off point to Amersfoort and Gouda. Both were about 20 minute train rides away. The staff was very welcoming and always said hello when we were coming or going."

"The hotel was fine for us, and though we couldn't check in early, we were able to use the Wifi while we waited in the lobby, and they securely stored our bags for us. The room was clean enough, but unfortunately the fridge was unplugged so unusable and the toilet seat was loose. I mentioned both issues to the reception at check out and assume they will be fixed. :) The staff we interacted with was helpful."

"Ideal location, just a few minutes from the train Station. A very calm and serene environment.Cleanliness top nosh, fresh breakfast from a wide variety. Overall brilliant experience."

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"Breakfast was excellent "

"We arrived late night Door closed took 25 mins for someone to open from reception even by ringing bell. Staff, not friendly. First room was decrepit, headboard scratched deteriorated with nasty stains. A/C not working, sofa chair with horrible brown and white stains all over the seat and backrest. No Kleenex tissues. Room smelled. Hairs hanging from hangers in the closet. Mold inside shower. Etc. We were staying for two nights, yet after the horrible experience we decided to leave the hotel. As I requested for hotel manager, already packed and ready to leave at the lobby, all I was able to get was the front desk manager. She understood perfectly and saw pictures. Finally after a while she offered comp the night charges and pleaded for us not to leave unhappy. She took matter in her own hands and gave us a much nicer (yet still worn out room) but seemed fine. As my wife was going to settle in she opened the toilet seat, and surprise… the upgraded room to make us happy, was filled with urine and excrement. We didn’t not even unpack … we simply stormed out of that nasty, old, dirty hotel. I was going to pay almost 300 Euros and believe me when I say that was not even worth 1 Euro. Cleaning standards for anyone should not be put at test when traveling to a hotel they brag on this site to be excellent. I say this with all honesty and in an effort to help any vacation or business travelers, avoid at all cost!!! Walk a further from train station, and find any other option!! "

"Great location. Very close to train station with easy access, weather you’re staying in Utrecht or visiting other cities. "

"Room smelled terrible. They did nothing. You can hear the snoring and talking all night next door. No room in the restaurant for dinner as they bring in tour groups to eat. Disappointed."

"Very convenient for train travel and walking"