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"It was my first time staying at this property. I really enjoyed the location, as it was centeal to all activities and dining in Gatlinburg. I enjoyed the staff. Any and all interactions , they were polite and friendly and helpful. The parking was okay and not as difficult as I imagined from reading other reviews, however, the garage does fill up. The beds were comfortable and the pool was great. The only cons were the pillows and the coffee. Each bed had four pillows and they were small and mostly flat. I travel with my own, so it was okay. Lastly, the coffee. I am not a coffee snob, but i do enjoy my coffee. This coffee was no good. I used two bags in the small pot in the room which made it a bit better, but overall, I did not care for it. These were small, quite fixable issues. Overall, it was a good place to stay and I plan on staying again on my next trip back. "

"We have two adult children and one minor. This was a last minute stay. The family suite was perfect for us. We were able to sit and eat dinner together, two bathrooms was nice for a quicker getting ready for the day, plenty of bed so our kids could have their own beds. The pool was warm and enjoyable. The big kids loved the slide. "

"Came with family. 4 kids ages 4-15 and 4 adults. Everyone had a great time. Lots to do close by. Staff was all great. Hotel is clean and well maintained. Highly recommend."

"The hotel is conveniently located near the convention center. It was nice to be able to walk over. Every person we spoke with was great. Got the feeling they just wanted to make our stay fabulous. The room was ok. It was the smallest bathroom without a vent fan. I like a hot shower and without a fan it’s very steamy for a long time. Was not the cleanest place I’ve stayed. I didn’t feel as if I would catch a disease. Could have been cleaner. The sink had cracks in it. The pool area is lacking. No restroom near by. Overall lack luster. "

"Nice and great staff. Good location"

"Comfy room with a great view of the Smoky Mountains. The room and shared area were clean."

"Great property for kids. The restaurant was good food with good prices. Breakfast staff was very friendly and the front desk was nice "

"Everything, it's an all in one "

"Booked online according to great reviews. Enjoyed sitting on the balcony of our room. We were able to watch the ducks and geese as well as people floating the creek on inner tubes. Will be back. "