Hotels with Spa in Anna's Retreat, St. Thomas

"Theyre cheap for a reason. Bathroom was outdated. Came for dinner at 845 but chef said nomore cooking. It says theyre open till 10 soooo. On the 3/4th day, we came to no housekeeping. Had to look for a staff to get new towels because the phone in our room is just decorative. Wasnt working at all. Remote wasnt working for tv. "

"Beach was nice. Cleaning crew was nice and helpful. Hotel is clean and has everything needed."

"no hot water, room not cleaned, trash outside not removed"

"Our stay at Emerald Beach Resort was incredibly frustrating and disappointing. The room itself was mediocre at best, but the beds and pillows were absolutely awful—easily some of the most uncomfortable we’ve ever experienced. The bigger issue was the complete lack of basic functionality and service. The phone in our room didn’t work at all (no dial tone), and the TV wouldn’t load Netflix. We reported both issues on day one and followed up every single day of our 7-day stay. Not once were these problems resolved. We spend our days out exploring and expect to come back and relax in the evenings. Instead, we were met with ongoing issues and zero follow-through. Being told repeatedly that something will be taken care of—and then having nothing done for an entire week—is unacceptable. This was a complete failure in both maintenance and customer service. I would not stay here again."

"Staff, rooms location was amazing!!!! "

"Excellent place for families "