Search Apart Hotels in Ambergris Caye

"Enjoyed our stay at the property. Being able to walk out our room to enjoy views of the water in a minute was perfect. All interaction with the staff was great. Greated with a smile and helpful for our needs."

"We have started here the last 3 years, rooms are clean, staff is amazing, pools are clean, great views very friendly and always willing to help "

"Our stay had incredible highlights but also serious concerns. Mario, our boat driver, was amazing from start to finish — professional, accommodating, and especially protective of our pregnant friend. We felt safe and cared for with him. Casi at the front desk went above and beyond, securing us a last-minute excursion that became the highlight of our trip and arranging rush delivery of delayed luggage once it arrived in Belize. A security guard also personally helped me to my penthouse when I was too sick to walk and ensured my friends knew I was safe. Unfortunately, we experienced repeated illness after eating at the resort, and other guests reported the same. The faucet water was brown, and after getting sick we boiled all water for brushing teeth and washing. Service at the main restaurant was inconsistent; one staff member was rude and repeatedly got orders wrong. Our pregnant friend was served a “cheeseburger” without a patty, then chicken instead. A replacement later contained plastic. Dining off-resort requires planning: Tranquility Bay is 6 minutes by golf cart but needs reservations; El Norte (excellent) is 30 minutes away. Anything farther requires long cart rides or a boat. A golf cart is essential. The 3-bedroom penthouse and pool were beautiful, but my birthday décor was delayed and $85 went missing. Staff like Mario and Casi were exceptional, but improvements are needed"

"Nice place! Beautiful grounds. Everything that is listed is exactly how it was. No complaints. I will stay here again. The ac worked excellent! Wifi was perfect! Beds were comfy! Maid service was great"

"Although this place was one of the better places on the island. But it seems a little out dated. I could have used tvs in the bedroom full lenght mirror, a microwave and some bug spray..I got ate up by mosquitoes on the inside. There was alot of constuction and our floors stayed really dusty there were no rugs. The staff was very nice. The buffet at the hotel cafe was really expensive at 65us per head... in comparison to all the other food on the island a nd it was no better. The pool was nice and clean. There is alot i can say about this place.. althought i would recommend it to people i would warn them of alot of things... it was reasonably priced for what you got. Beds was comfortable. And it was generally clean not immaculate... we stayed in a 3 bedroom with a pool. 1 tv for 6 people. I loved that it had a washer and dryer in unit. And the free internet was not the best. "

"Ocean view/ good restaurant on site/"

"This property was excellent. "

"GOOD: -Beautiful pool -Sargassam cleaned every morning. The importance of this becomes apparent after visiting other hotels where it is not. -Resort size is nice. -Fun Officer Joel is awesome The BAD: -Master toilet didn't flush. Maintenance came up 4 times to fix it. We finally got it working for a couple days on our own, then it broke again. So 6 people had to share one toilet most of the trip. -Pink mold in both bathrooms -Housekeeping was friendly and seemed to clean well, but only made half the beds each time they were in. - When we arrived, the room was not stocked. Front desk was closed by the time we figured this out, so they brought things the next morning -Booked transfers through the concierge. We chose to upgrade to arrive by boat, which was a little more expensive. When we arrived we were told it was too late to take the boat in so had to take the van. Concierge knew our arrival times when they booked this for us. Their solution was to take us out by boat when we left, but we were disappointed. - The tub in the master is a plain small bathtub. Not the jacuzzi tub they show in pictures. - The plunge pool is tired and old -We had a special birthday dinner on the beach. Manager interrupted to let us know they had undercharged one person $10 at the pool the prior day and demanded payment. Ruined the occasion. - Rooftop bar was not open the entire time. Pool bar was only open one day. -Only 2 old chairs in balony, no table -Loud construction started before 8"

"great last minute stay & was exactly what we needed"