Hotel Hacienda Ventana del Cielo

2.5 star property
Mountain tranquility awaits at this retreat where guests can indulge in spa treatments while soaking in panoramic views of the surrounding landscape

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Hotel Hacienda Ventana del Cielo sits surrounded by mountains, offering a peaceful getaway. Travelers can book a massage, visit the sauna, or simply relax on the terrace with scenic views. The outdoor pool provides a refreshing spot to cool off after a day of exploration.

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit

We should mention

Pool access available from 11:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Hotel Hacienda Ventana del Cielo have a pool?

Yes, this property has an outdoor pool. Pool access is from 11:00 AM–9:00 PM.

Is Hotel Hacienda Ventana del Cielo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Hacienda Ventana del Cielo?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Hacienda Ventana del Cielo?

Check-out is at 1:00 PM.

Where is Hotel Hacienda Ventana del Cielo located?

Situated in the mountains, this hotel is 2.5 mi (4 km) from Quetzalcoatl's Pool and 2.5 mi (4 km) from Jardín Xolatlaco. El Tepozteco National Park and Los Venaditos Waterfall are also within 6 mi (10 km).

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Reviews

Reviews

5.6

8.0

Cleanliness

8.0

Amenities

7.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 1 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

Reviews

Verified

4/10 Poor

cristian

Disliked: Staff & service
Habitación muy cara para un servicio muy básico sobrevalorado es lo correcto
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar, un poco alejado de la civilización. Atención dedicada del personal y desayuno rico
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hostal, muy bien; su ubicación es complicada y los accesos en empedrado conflictivos ante cualquier contingencia vial
Stayed 3 nights in Nov 2019
Verified

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2020