Alsasua Hotels

"Clean, did the job, difficulties reaching reception when I arrived"

"Really enjoyed our stay at BideBide, would highly recommend."

"Lovely building, room and views. Good breakfast. Reception staff very helpful. "

"Very reasonable stay - extremely convenient for my trip - the heating didn't work for my stay but the host was apologetic - the room had two blankets which I did utilise for my one night stay. The room was clean and the shop downstairs was a blessing! the host kept my up to date prior to arrival all the way until I left, I'm sure if I informed them they would have done anything that they could to rectify the heating issue "

"Clean rooms, great buffet , great restaurant,plenty of parking "

"Checkin was very easy. Lovely lady on reception was very welcoming and friendly. And knowledgeable "

"Yes"

"Historic, atmospheric and charming. Service is warm and sincere. A high-quality bucolic vacation."

"The location is nice,The room was clean but the floor lamp didn't work and the sheets had a burn mark on them. I Went to the front desk to report it to get them changed out and ordered 2 cups of hot water for tea while I was waiting. We never received a new set sheets. I received the hot water to make tea and was charged for 2 teas even though I had my own tea bags and just needed hot water to brew it. The kitchen seems to have zero exhaust hoods so it's smoky all through out the hotel. You would think being in the Basque Country you would have a great breakfast but it was the equivalent to a generic American hotel breakfast. The staff was nice enough to refund us the money they charged us for the hot water the next morning. With just a little more attention to details and the hotel would make it a better stay. "