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Grand Hotel Tien Shan
4.0 star property

Upscale Almaty hotel in Medeu District with 2 indoor swimming pools

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Grand Hotel Tien Shan

Photo gallery for Grand Hotel Tien Shan

Couples treatment rooms, sauna, spa tub, steam room, Turkish bath
2 indoor pools, sun loungers
Front of property
Living area
Breakfast, lunch, dinner served; international cuisine

Overview of Grand Hotel Tien Shan

Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
The price is P 6,996
Price available on 04/21/2024

Enjoy the neighborhood

Map
115 Bogenbay Batyr Street, Almaty, 050000
  • Popular LocationZenkov Cathedral7 min walk
  • Popular LocationAlmaty Opera House9 min walk
  • Popular LocationMEGA Park4 min drive
  • AirportAlmaty (ALA-Almaty Intl.)27 min drive
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Room options

View all photos for Standard Single Room

TV

Standard Single Room

Highlights

Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Bathrobes
Minibar
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room

TV

Superior Double Room

Highlights

Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Bathrobes
Bidet
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double Room

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Rollaway/extra beds
Blackout drapes/curtains
Hair dryer
Bathrobes
Bidet
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Luxury Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Luxury Suite

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Hair dryer
Bidet
2 bathrooms
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

TV

Superior Twin Room

Highlights

Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
Bathrobes
Minibar
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior
Holiday Inn ALMATY, an IHG Hotel
Parking included
Free WiFi
Restaurant
Air conditioning
8.2 out of 10, Very Good, (232)
The price is P 5,345
per night
Apr 30 - May 1
Holiday Inn ALMATY, an IHG Hotel

About the neighborhood

Almaty

Located in Almaty, Grand Hotel Tien Shan is in the city center. Almaty Opera House and Presidential Palace are local landmarks, and some of the area's activities can be experienced at Central Park of Culture and Leisure and Kok Tobe Cable Car. Museum of Kazakh Musical Instruments and Aqua Park are also worth visiting.
Visit our Almaty travel guideOpens in a new window

What's nearby

  • 28 Panfilov Heroes Memorial Park - 6 min walk
  • Zenkov Cathedral - 7 min walk
  • Almaty Opera House - 9 min walk
  • Panfilov Park - 10 min walk
  • MEGA Park - 4 min drive

Getting around

  • Almaly - 6 min walk
  • Almaty Station - 10 min drive
  • Almaty (ALA-Almaty Intl.) - 27 min drive

Restaurants

  • Огонёк - 5 min walk
  • Цугцванг - 4 min walk
  • Baza Brewery Bar - 6 min walk
  • Coffeedelia - 6 min walk
  • Harat's Pub - 5 min walk

About this property

Grand Hotel Tien Shan

Upscale hotel located in Medeu District
At Grand Hotel Tien Shan, you can look forward to a free breakfast buffet, shopping on site, and a coffee shop/cafe. Treat yourself to Ayurvedic treatments, a facial, or hydrotherapy at Bali, the onsite spa. The on-site international cuisine restaurant, Restaurant Nauryz, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
Other perks include:
  • Swimming pool with sun loungers
  • Free self parking
  • Limo/town car service, 2 indoor pools, and tour/ticket assistance
  • Luggage storage, concierge services, and wedding services
  • Guest reviews speak well of the helpful staff
Room features
All 78 rooms offer comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Tubs or showers, free toiletries, and hair dryers
  • TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM–10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cigar Club
  • Kezdesu
  • L Fame Lounge and Leisure
  • Restaurant Nauryz

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (9,555 square feet of space)
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Sauna
  • Spa tub
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • Elevator

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: 100 percent of room rate
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 percent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
3 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 10000.0 per night
Cribs (infant beds) are available for KZT 5000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: 100 percent of room rate (subject to availability)
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property Registration Number 5620286

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

Does Grand Hotel Tien Shan have a pool?

Yes, this property has 2 Indoor pools.

How much does it cost to stay at Grand Hotel Tien Shan?

As of Apr 19, 2024, prices found for a 1-night stay for 2 adults at Grand Hotel Tien Shan on Apr 21, 2024 start from P 6,996.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hotel Tien Shan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hotel Tien Shan?

Self parking is free at this property.

What time is check-in at Grand Hotel Tien Shan?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. A 100% fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Hotel Tien Shan?

Check-out is at noon. Late check-out is available for a 100% fee (subject to availability).

Does Grand Hotel Tien Shan provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 8000 per vehicle applies.

Where is Grand Hotel Tien Shan located?

Located in Medeu District, this spa hotel is within a 10-minute walk of 28 Panfilov Heroes Memorial Park, Zenkov Cathedral, and Almaty Opera House. Nedelka Park and Almaty Cathedral are also within 15 minutes. Almaly is 6 minutes by foot.

Grand Hotel Tien Shan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 262 reviews" "
Rating 8 - Good. 96 out of 262 reviews" "
Rating 6 - Okay. 31 out of 262 reviews" "
Rating 4 - Poor. 8 out of 262 reviews" "
Rating 2 - Terrible. 6 out of 262 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

ads

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Timothy, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

James B

Liked: Staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
Stayed 4 nights in Mar 2024

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Stayed 1 night in Mar 2024

10/10 Excellent

NHON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grat hotel in Almaty, Kazakhstan
The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
Stayed 2 nights in Oct 2023

6/10 Okay

Kevin

The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.
Stayed 5 nights in Oct 2023

2/10 Terrible

Leili

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property is in an excellent location but unfortunately that is the only positive thing about it. Hotel itself is quite outdated and need a massive reonavtion and some proper love and care. The reception staff are not at all helpful and border line rude. They act as if they are doing the guests a favour by even answering them. They have absolutely no sense of customer service, which is a basic expectation from a 4/5 star hotel. The breakfast is really poor, better not to waste your time there, just walk to many beautiful / well served cafe dotted around Almaty. The spa and spa staff are nice but parts of the spa are continuously booked for private treatment. Overall a very poor hotel/service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Shawn

Traveled with partner
Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paramveer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Stayed 8 nights in Sep 2023