Alderson Hotels

"Bedbug alert!! Concerns/issues with this hotel- 1) Attention to detail - first thing I saw after checking in was the 'Buisiness Center ' sign. Minor typo, but made me wonder about the attention to detail. 2) I was directed to the elevator. Sign on the elevator said it was out of order. 3) The key card didn't work so had to take stairs from 3rd floor to 1st floor. Re-coded the card, back up the steps. Not the easiest trek after hip replacement and carrying luggage. Still didn't work. Clerk came up to assist. Great! I never would have thought to insert the card upside down. Instructions would have helped. Minor annoyance. 4) BEDBUGS!!!!! When I reported to the manager I was told that I only saw one so that's acceptable. They do a thorough cleaning if the guests say they see hundreds. Not acceptable to me. I paid for a service and I expect cleanliness. I was left with the impression that bedbugs are common at this hotel. Never coming back to this hotel!!!!!!"

"Great breakfast and clean rooms. Good location and quiet hotel guests. "

"Hallway smelled heavily of cigarette smoke. Room did not. Bed was fine. Top blanket stained. Very little care given to prop. "

"Toilet was broken. No soap. Would be nice if I could get a partial refund. "

"This hotel is average at best. Staff was friendly and knowledgeable but the hotel is from the 1980’s and needs much updating. "

"Locat"

"Took a minute to be checked in. Room was very clean staff was polite but very short felt like a good area "

"First room we were put was filthy and had dead bugs on the floor. Pulled back the sheet from the bed and it looked like someone had slept there and they didn’t change the bedding. Called front desk, told him the issues and he deep sighs on the phone, clearly annoyed, he said he would give us a different room. He didn’t even check to see if that room was clean. Lots of dead bugs, the bedding on both beds were worse than the first room. The air conditioner has an issue, it was loud and would turn and then off. Made a clanging noises. Pictures on Expedia misrepresent what condition this hotel is really in. We just left and went to another hotel. Lesson learned, read all reviews or stick to Hilton hotels. Oh and booking in the car at night, 17 miles away, choose the hotel at the top with a high rating, clearly they either rating themselves or using a bot. $85 dollar lesson learned. "

"The beds were very comfortable! Will stay here again! The staff was very sweet and helpful. "