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"Staff not helpful at all. We walked by the office 3 times looking for our room - never once did he ask if we needed assistance. When we did ask he abruptly just said that way. Would not intentionally stay here again"

"The staff was wonderful, the room was perfect for our stay and the bathroom was modern and clean. We thought that parking was free, but it is not. "

"Everything was great & especially when you you want to relax"

"Good options on breakfast counter. Rooms are clean , decent area around hotel "

"Great."

"The ac was not functioning right. "

"The location of the hotel was perfect and the room was very clean. The staff was extremely helpful. Highly recommend staying here. This will be my hotel any time I go to Albany."

"My experience was atrocious, I came to spend the night, with my partner because I had a very important exam to take. We live 4 hours away.. I was studying all evening when we heard a disturbance at our door and it was a drunk man banging his head into his door(next door to our door) hoping it would open itself.. it was literally 2 in the morning , this persisted until about 4 am. By 3am I dozed off and woke up by 6:42am to my blood sugar dropping.. I am a type one diabetic and I wear a pump that is very visible. I tried to take advantage of the free breakfast that was included with my stay.. I made two small waffles and a cup of coffee. As I tried to correct my blood sugar I went to the counter trying to explain to the front desk what occurred last night and how disturbing the man was last night. The front desk receptionist was dismissive and stated I booked thru a third party and there’s nothing she can do .. no apology, or acknowledgment, then I asked to speak to a manager because there’s no way you can ask me how’s my stay then treat me completely dismissive… she does to the back room and has me wait about 10 minutes , guest are starting to wait to Check out and a line is created…. She comes back after 10 minutes helps the guest then kindly says I called the cops … in disbelief I said I asked for the manager and you’ve called the cops ….. this was beyond a humiliating incident… I went back to my room to wake up my husband and inform him of what’s going on in the mist of hi"

"You can’t expect to pay 50 bucks and want the Ritz Carlton- worth the money. Will stay again."