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Crowne Plaza Al Khobar by IHG

5.0 star property
Luxury hotel with 2 restaurants connected to a shopping center in Al Khobar

Choose dates to view prices

Photo gallery for Crowne Plaza Al Khobar by IHG

Exterior
Property preview
2 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Interior entrance
Crowne Plaza Al Khobar, an IHG Hotel, offers a peaceful garden, spa services, on-site shopping, WiFi, and proximity to Desert Designs and Al Rashed Mall. Enjoy international dishes at two restaurants and a dedicated children's pool for families.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pool
  • Spa
  • Breakfast available
  • Room service
  • Housekeeping
The current price is P4,082
P4,929 total
includes taxes & fees
Oct 5 - Oct 6

Room options

Check availability for these dates

Tonight

Sep 22 - Sep 23
Check availability for tonight Sep 22 - Sep 23

Tomorrow

Sep 23 - Sep 24
Check availability for tomorrow Sep 23 - Sep 24
Available filters for rooms
Showing 19 of 19 rooms

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Club Lounge Access

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, Club Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, premium bedding, minibar, in-room safe

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 57 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Smoking

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 44 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible, Smoking

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, Accessible, Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Club Lounge Access

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, Club Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (Stocked Minibar)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds (Stocked Minibar)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 44 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Club Lounge Access

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds, Club Lounge Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 44 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Additional Living Area)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed (Additional Living Area)

7.0 out of 10
Good
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds (Stocked Minibar)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds (Stocked Minibar)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Smoking

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
  • 57 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Smoking

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds, Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 44 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Club Lounge Access

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Club Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Club Lounge Access

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Club Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Club Lounge Access

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds, Club Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Smoking, Club Lounge Access

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds, Smoking, Club Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
Separate bedroom
Private bathroom
  • 44 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Royal Suite, 1 King Bed, Smoking

1 bedroom, premium bedding, minibar, in-room safe

Royal Suite, 1 King Bed, Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Premium bedding
  • 512 sq m
  • Sleeps 5
  • 1 King Bed

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9.0 out of 10, Wonderful, 32 reviews
The price is P4,310
P5,081 total
includes taxes & fees
Sep 27 - Sep 28
Holiday Inn & Suites Al Khobar by IHG
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About the neighborhood

Located in Al-Thuqbah neighborhood, Crowne Plaza Al Khobar by IHG is connected to a shopping center. Al Rashed Mall and Dharan Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Khobar Corniche and King Fahd Park. Traveling with kids? Don't miss Desert Designs.
Visit our Al Khobar travel guideOpens in a new window
Map
King Abdullah Street, PO BOX 31327, Al Khobar, Eastern Province, 31952

What's nearby

  • Al Rashed Mall - 7 min walk - 0.7 km
  • Dharan Mall - 3 min drive - 3.4 km
  • Khobar Corniche - 5 min drive - 5.7 km
  • King Fahd University of Petroleum and Minerals - 6 min drive - 6.0 km
  • Aramco Exhibit - 12 min drive - 7.6 km

Getting around

  • Dammam Station - 18 min drive
  • Dammam (DMM-King Fahd Intl.) - 42 min drive

Restaurants

  • ‪مطعم ماضينا - ‬5 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Blue Jewel - ‬7 min walk
  • ‪شواطئ الخليج | Shwatee Alkhaleej - ‬6 min walk
  • ‪فوال أبو عزوز - ‬6 min walk

About this property

Crowne Plaza Al Khobar by IHG

Luxury family-friendly hotel near Dharan Mall
Located close to Al Rashed Mall and Desert Designs, Crowne Plaza Al Khobar by IHG provides shopping on site, a coffee shop/cafe, and a garden. Treat yourself to a body treatment, a deep-tissue massage, or a body scrub at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and a children's pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, ATM/banking services, and free newspapers
  • Guest reviews give good marks for the overall condition
Room features
All 249 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 32-inch LCD TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 115 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Marrakesh Restaurant
  • Primavera Restaurant
  • Rendezvous Tea Lounge

Things to do

  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3,455 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom

More

  • 2 buildings
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2009
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: SAR 500
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: SAR 500
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 150.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 115 per person
  • Airport shuttle fee: SAR 175 per vehicle (one way)
  • Early check-in fee: SAR 500 (subject to availability)
  • Late check-out fee: SAR 500 (subject to availability)
  • Rollaway bed fee: SAR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10002193

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property
Guests under 18 years old are not allowed in the health club or fitness facility, and guests under 5 years old are only allowed in the swimming pool and fitness facility with adult supervision

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Crowne Plaza Al Khobar
Crowne Plaza Hotel Al Khobar
Crowne Plaza Al Khobar Hotel
Crowne Plaza Al Khobar
Crowne Plaza Al Khobar by IHG Hotel
Crowne Plaza Al Khobar an IHG Hotel
Crowne Plaza Al Khobar by IHG Al Khobar
Crowne Plaza Al Khobar by IHG Hotel Al Khobar

Frequently asked questions

Does Crowne Plaza Al Khobar by IHG have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at Crowne Plaza Al Khobar by IHG?

As of Sep 22, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Al Khobar by IHG on Oct 5, 2025 start from P 4,081.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Al Khobar by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crowne Plaza Al Khobar by IHG?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Crowne Plaza Al Khobar by IHG?

Check-in start time: 2 PM; Check-in end time: midnight. Early check-in is available for a fee of SAR 500 (subject to availability).

What time is check-out at Crowne Plaza Al Khobar by IHG?

Check-out is at noon. Late check-out is available for SAR 500 (subject to availability).

Does Crowne Plaza Al Khobar by IHG provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of SAR 175 per vehicle applies.

Where is Crowne Plaza Al Khobar by IHG located?

This family-friendly Al Khobar hotel is located in the entertainment district, within 3 mi (5 km) of Al Rashed Mall, Desert Designs and Dharan Mall. Khobar Corniche and King Fahd University of Petroleum and Minerals are also within 6 mi (10 km).

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Crowne Plaza Al Khobar by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 110 out of 248 reviews
Rating 8 - Good. 90 out of 248 reviews
Rating 6 - Okay. 26 out of 248 reviews
Rating 4 - Poor. 13 out of 248 reviews
Rating 2 - Terrible. 9 out of 248 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Abdullah

Liked: Cleanliness, amenities, property conditions & facilities
Every thing was so perfect for me, hotel condition, location, staff, price, parking and all other features. My stay was so comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

Ramesh

Liked: Cleanliness, amenities, property conditions & facilities
Safe
Stayed 6 nights in Jan 2025

8/10 Good

Reem

Liked: Cleanliness, staff & service, amenities
Great location
Stayed 3 nights in Jun 2024

6/10 Okay

Abhishek

Liked: Cleanliness, room comfort

Decent stay

Decent stay. Hotel is nice and grand, however quite old. Check-in desk is slow even at 11:30pm. Rooms are nice and big, but old furnishings.
Stayed 1 night in Feb 2025

8/10 Good

Alsadig

Liked: Cleanliness
Location
Stayed 1 night in Jan 2025

8/10 Good

Abdulrahman

Liked: Cleanliness, staff & service, room comfort
The manager solved my problem and compensated me with a good lunch. Thank you
Stayed 1 night in May 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice stay.
Stayed 4 nights in Jul 2022

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect staying. I highly recommend it.
Stayed 1 night in Jul 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was not included but my reservation clearly said it is. They do not transmit football on the TV.
Stayed 1 night in May 2025

2/10 Terrible

Abdulrahman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The smell at the corridor was terrible, but only thing the room is big, the bed is so hard i have back pain. The security guard was very dishonest and told us there is no private parking. Later we found out there was and we parked our car, after making a complain at the reception.
Stayed 1 night in Apr 2025

4/10 Poor

Ben

Liked: Staff & service
Disliked: Cleanliness

No thanks

This was a 5 star hotel 30 years ago. Now it’s a 2. Rooms smell of mold - windows won’t open.
Stayed 14 nights in Mar 2025

10/10 Excellent

elie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad
Stayed 2 nights in Dec 2024

4/10 Poor

Mark

Liked: Cleanliness, room comfort

Avoid this hotel

Hotel was virtually empty with the main restaurant being completely empty and a total of 6 in the buffet restaurant where the food looked very basic. To make matters worse there was absolutely no amenities around the hotel to go use Room was comfortable but tired as was the bathroom Dreadful location Avoid this hotel
Stayed 4 nights in Feb 2025

10/10 Excellent

Moath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in May 2024

4/10 Poor

Ghofran

Disliked: Staff & service, property conditions & facilities, room comfort

Poor

Negative: Shortage of staff, attitude of receptionist lady, crowded and messy breakfast buffet. Positive: Big room and bathroom
Stayed 1 night in Oct 2024

6/10 Okay

Ziyad

Liked: Room comfort
The free parking is terrible (tight spots & not easy to get in & out)! The hotel is old, but conveniently located.
Stayed 2 nights in Jan 2024

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing good
Stayed 1 night in Jun 2023

10/10 Excellent

Nadim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great ... ONLY needs to change the rooms keys needs to change .... others Very Great
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Disliked: Staff & service
Terrible service. The lounge had no service, no soft drinks and no food. No employee on duty
Stayed 1 night in Dec 2024

4/10 Poor

Mohammad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smoking smell in room Old furniture
Stayed 2 nights in Oct 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 5 nights in Sep 2023

6/10 Okay

Nabih

Liked: Cleanliness, staff & service, property conditions & facilities
The sound from the opposite room was too loud during the night, which made it hard for me to sleep well.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Poor customer service

We were locked out of our rooms on 20th night when checkout was 21st. On checkout, printer wasn't working for receipt. We left our e-mail address and were promised prompt delivery by the front desk staff member. No e-mail after a week. On entry, receptionist took her time on her mobile phone instead of promptly and courteously attending to guests. Only two towels were topped up on cleaning every day for five days, when we booked for three guests. Limited water bottles. Limited top-up of cutlery, cups, tea/coffee, bathroom items. Attention detail is important - it's the little things that matter. Tried to get our US$ exchanged for Saudi Riyals several times during our stay - front desk/concierge was never able to execute this simple request. Room faced another building - barely any sunlight. Asked for another facing the main road - no active response.
Stayed 5 nights in Oct 2024

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025