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"The digital check in procedure was very unwelcoming. They are just trying to save money by having the guests do everything. Not happy with the way things are going regarding lack of customer service these days."

"Very close to the skisenter with easy, free transportation. Good place to stay for ski trip to Hemsedal."

"Amazing hotel, very badly let down by the staff. There is absolutely no attention to detail. They are all lovely but they tell you as little as possible unless you ask. No offer of ski lockers, ski passes, spa info etc. Dining room has amazing views but again no attention to detail. Eg.. ordered a dessert for sharing & it arrived with no plates, no cutlery. You have to ask for absolutely everything which I wouldn’t mind if I was in a low budget accommodation which this is not. I would stay again purely for the ski in ski out access and views. "

"Very good and excellent breakfast/ perfect access for the skibus too. Highly recommended. "

"Location, the hotel and staff were great however the first night, the temperature in the room was approx 26oC due to fault with the heating, so we had to sleep with the windows open. Reported to reception, but they couldn't do anything until maintenance came in the morning. The following day, there was no hot water for the shower and then this happened every morning until we left. Occasionally it came through, so we had to have a very quick shower."

"Hotel staff very friendly and helpful. Very convenient for skiing and other outdoor activities in a beautiful area. Close walk to stores and restaurants."

"Friendly customer service; scenic location; tranquil"

"Though the room was fairly small, our expectations were exceeded. The staff was exceptional. The food in the restaurant was excellent and it was the lowest price that we saw in Norway. Thoroughly enjoyable. Not 5 stars but more than we expected. "

"I made reservation a day before arrival. I confirmation it was written check in time is from 3 pm to any time. We arrived a 22:30. Checkin was closed. No keys were left for us. We were forced to stay and sleep over night in the car. This is not a hotel and not even a place you can trust for overnight. We are with 3 children overnight in a five seats car. This is a big shame for this hotel and for hotel.com. Even the emergency number of the hotel was not active. We tried to do tater the security . No one was answering. Very bad in case someone needs help."