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"Very good, lovely staff comfy beds but not enough plugs in the room"

"All the social areas are really nice. Rooms are a bit more basic."

"I was placed in a room right near the front entrance, where there was screaming and shouting late into the night. I asked reception multiple times to address the issue, but my requests were ignored. I then requested a room change and was moved to an even worse room. To make matters worse, when I requested a late check-out due to the poor experience, I was charged an additional £25. Overall, I am extremely disappointed with the service and handling of this stay."

"Perfect location. Short walk to all we needed. Steep stairs to our room at the top. Could have had an outlet in the bathroom. Else the room was nice."

"The hotel is beautiful and the bar /restaurant serves amazing food and drinks. Only negative was how small the room was, we booked a classic room and since the rooms are most likely different shapes / sizes we were unfortunate to receive an awkward sized room in which it was difficult to just walk around the room without feeling like you were knocking into stuff "

"The hotel was very central for what we needed. Although the staff were polite there was no other interaction. Even though I checked in online I still waited 19-15 minutes to get the key. When I mentioned I had added breakfast on and needed to pay for it as the room was pre-paid. He had no idea!. Then looked and apparently found the note. We asked for another bulb for the lamp in the room and was asked whether we tried all the other sockets first. Yes we had and then tried the bulb on the other lamp which worked. It was clearly the bulb. Maybe because we were two girls he thought were couldn’t work that out. The hotel definitely needs updating. A lot of peeling paint in the room and bathroom. Breakfast was lovely. Lots of choice. "

"No problems"

"From the moment I arrived, The Resident Liverpool impressed on every level. Check-in was quick and seamless, and the personalised card and message waiting was a lovely touch that instantly made me feel like a valued guest rather than just another booking. Every member of staff was warm, helpful, and genuinely friendly throughout. The location is hard to beat. Bold Street and Renshaw Street for restaurants are a five-minute walk, St John's Street for shopping is equally close, and the Albert Dock is an easy 10–15 minute stroll. Bars and pubs are right on the doorstep. The room was spacious with generous wardrobe space, a compact kitchen unit with fridge, microwave and sink, plus a coffee machine and kettle — great to have even if you don't use it every day. The bathroom came stocked with Molton Brown toiletries, the bed was very comfortable, and the room was pleasantly quiet for a city-centre location. Molton Brown toiletries were a nice touch that reflects the hotel's attention to quality throughout. For everything you get — the space, the amenities, and the standard of service — it represents great value. I'd recommend it without hesitation and will absolutely be returning."

"This hotel is lovely the rooms, facilities and staff are superb "