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"Arrived after-hours, so followed instructions and collected our room keys which were waiting for us at Oz’Inn, just 2 minutes walk from Natureva Spa. Had 2 consecutive bookings (3N each) and the next day we asked reception to keep us in the same room - they obliged and we were able to keep the same room for all 6 nights - reception and admin staff were very helpful! The 1-bed apartment is well equipped with kitchen equipment, TV, etc. For a small fee you can use the washer and dryer behind reception to do laundry. The Cap d’Agde resort itself is good - it’s great to be ‘free’ and safe around the apartment, on the beach, and even walking around the rest of the complex, but we kept things mainstream. The 2 supermarkets (the Spar in Heliopolis, and the Casino in Port Ambonne) are both well-stocked). There’s a self-service laundry (in Heliopolis) despite other reviewers saying that this facility was lacking, and there are many bars and eateries to suit your taste (not catering well to those with allergies or intolerances). There are many shops (in Heliopolis and Port Ambonne), so don’t worry if you forget anything, or want to dress up for a Cap d’Agde ’party’. Natureva Spa itself has an extensive spa menu, indoor pool, sauna, hammam, etc. (not 24/7). If in Cap d’Agde again, we’d likely stay at Natureva Spa. "

"C'était parfait, du début à la fin de notre séjour. "

"It was clean and really conformable hotel. Lots of facilities in the room. You can even do your barbeque in your terrace. Nice staffs."

"Good location in reach of amenities, nice pool, good facilities. A great place for a relaxing stay"

"You couldnt find a more helpful delightful and truely lovely host at a great hotel..."

"During our recent stay, the staff truly went above and beyond to make the experience memorable. From the warm welcome at check-in to the attentive service throughout my stay, their friendliness and helpfulness were exceptional. Whether it was offering local recommendations or promptly fulfilling any request, the staff's genuine care made us feel valued and at home. Their positive attitude and dedication truly enhanced the overall enjoyment of the stay, leaving us with fond memories and a desire to return next year. The hotel is located less than 10 minutes walk from the old port, where you can find lots of restaurants and shops. Highly recommended! "

"Our room was clean and well taken care of. Great location and all else was good, except none of the hotel staff spoke English."

"Friendly staff, nice hotel, lovely pool! Only down side not many restaurants open in walking distance due to being out of season!"

"Hotel was disappointing. We booked the largest suite with the rooftop terrace that we were not allowed to use. They told us it had safety issues. So we paid for the terrace but got no terrace and no reduction in price. The shower did not drain so flooded every time we took a shower, even when it was just 5 minutes. The hot tub in the room also leaked which explains the sewage smell. The staff knew. We saw them open all the windows and terrace doors when they were cleaning. The smell was wretched. We had to sleep with the windows and terrace door open which lead to lots of mosquitos and horrible bites. We left two nights early knowing we wouldn’t get a refund but they still charged us all the taxes. Don’t do the hotel breakfast. Not worth the €25 per person. Going in September meant the bar upstairs had no attendant. You have to call down to have them bring anything up. Not something you expect from a 5 star hotel. It was truly a 4 star hotel that needs a lot of maintenance. "