Hotels with Spa in Agaete, Gran Canaria

"Very comfortable room - we had a pool access room near the quieter pool which suited us perfectly. Great buffet restaurant breakfast & dinner. Convenient underground car park. 15 minutes walk down to the beach & port area. "

"Large room with nice view but you can tell it’s an aging building, mattresses and pillows are on their last leg- all super deflated / soggy. Not worth paying extra for the jacuzzi on the terrace - it’s basically a slightly larger version of a bathtub that doesn’t keep the heat. It takes you an hour to fill up and gets cold pretty quickly- not a proper hottub- disappointing. Food was mediocre, wilted salad and mostly yellow / fried food at the hot counter. None of the pastries, cakes etc are made on site. Little variety. That said, it’s ok if you want pasta, burger or tries with chicken nuggets. Not worth 40euros per head. Staff were very nice though and property was clean. "

"Breakfast was fabulous and the hotel has great amenities. The Michelin restaurants were world class but the general restaurant (1890) was ok but there was too big a difference between the quality of the restaurants. The biggest issue was the main bar where the service in the evening was very poor with a 25 min wait to get a drink. Many people were unhappy about this. Overall the hotel is very nice but be prepared for the bar.."

"We had a poor experience and multiple issues with our room and were informed by reception, "sorry, this is the standard".... 1) I accept not all rooms have a sea view, but ours was looking into a cliff face with virtually no natural light entering the room... For 230 euros! The room felt like a utility closet that had been repurposed. Unacceptable. 2) The room had a mouldy, putrid smelling AstroTurf 'terrace' that faced said cliff. See attached photos of the florid mould. 3) The WiFi in the room was broken / could not even load a WhatsApp message. If this is the 'standard' that Occidental hotels holds themself to then they should reclassify this as a 2-3* hotel. I have stayed in cleaner, better 3* hotels for 1/3rd of the price. We would certainly not recommend anyone stays here or mistakes it for a luxury experience. It is a box-ticking "4*" hotel which on closer inspection does not live up to this grade. "

"We were sadly disappointed with part of this stay. We travel frequently with Airbnb & Hotels.com. I return to Hotels because normally, we are very pleased. This was not one of those times. Our check-in was very long. We had to hand over passports a few times for they couldn’t find our reservation. We asked for hotel restaurant for some lunch. The gal who helped us check in wasn’t informed that there was indeed a spot we could have more than chips, snacks, as she said. Our room was beautiful with ocean views. Bathroom sink was clogged. I asked twice for it to be fixed. When our room was cleaned they took the dirty towels but forgot to replace them. The hotel info says mini bar in room. There is not one. The service & breakfast buffet is incredible all around. We had a barbecue Dinner one night which was very nice. Staff very helpful & kind. Pool was magnificent. Swam every day. The dinner shows were amazing! Flamenco Dancers were incredible! The vibe is cruise like. The guests were either with young ones or 60+. Overall we wouldn’t return. But, we had a wonderful time overall. The nearby beaches and boat days are a must! They gave us a late check out for our troubles. "

"Reception staff failed me totally. They pretended to say problem with the rear exit door making a BANGING NOISE when closing. My room 9016 was next to said door/ gate. Constantly BANGING from early morning until late evening. I asked on FOUR occasions for someone to fix the door but nothing happened. Reception staff displayed a total lack of communication with me and failed in their duties to a guest. After my eleven day stay I had no apologies, no offer of a replacement room or any kind of compensation. Ruined my stay at this lovely hotel. Not impressed. "