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Holiday Inn Resort Acapulco, an IHG Hotel

3.5 star property
Family fun on the beach, with outdoor pool, near Condesa Beach

Choose dates to view prices

Photo gallery for Holiday Inn Resort Acapulco, an IHG Hotel

Outdoor pool, pool umbrellas, sun loungers
Exterior
Breakfast, lunch, dinner served; international cuisine, pool views
Beach/ocean view
Interior entrance

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Room service
  • Pool
  • Gym

Room options

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About the neighborhood

Map
Av Costera Miguel Aleman 2311, Acapulco, GRO, 39690

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

About this property

Holiday Inn Resort Acapulco, an IHG Hotel

Family-friendly hotel near Condesa Beach
You can look forward to an adjacent golf course, a poolside bar, and a terrace at Holiday Inn Resort Acapulco, an IHG Hotel. The on-site international cuisine restaurant, Terraza Santa Lucia, offers breakfast, brunch, lunch, dinner, and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and express check-out
  • Babysitting (surcharge), multilingual staff, and a vending machine
  • A 24-hour front desk, a front-desk safe, and free newspapers
  • Guest reviews say great things about the helpful staff
Room features
All 220 rooms feature comforts such as air conditioning, in addition to perks like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with premium channels
  • Balconies, coffee/tea makers, and limited housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 160 per night)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: MXN 250 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Terraza Santa Lucia

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (limited availability)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Beach towels
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from December 6 2023 to March 30 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 250.00 per person
  • Valet parking fee: MXN 160.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Acapulco Holiday Inn Resort
Holiday Inn Acapulco
Holiday Inn Resort Acapulco
Fiesta Inn Acapulco
Holiday Inn Resort Acapulco Hotel Acapulco

Frequently asked questions

Does Holiday Inn Resort Acapulco, an IHG Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Holiday Inn Resort Acapulco, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Resort Acapulco, an IHG Hotel?

Valet parking is available for MXN 160.00 per night.

What time is check-in at Holiday Inn Resort Acapulco, an IHG Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Resort Acapulco, an IHG Hotel?

Check-out is at 11:00 AM.

Where is Holiday Inn Resort Acapulco, an IHG Hotel located?

Located in Costera Acapulco, this beachfront hotel is next to a golf course and within 1 mi (2 km) of Icacos Beach and Condesa Beach. Acapulco Golf Club and Diana the Huntress are also within 15 minutes.

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Holiday Inn Resort Acapulco, an IHG Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 398 out of 1000 reviews
Rating 8 - Good. 341 out of 1000 reviews
Rating 6 - Okay. 146 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Holiday Inn Acapulco

For the third time this year I stayed at Holiday Inn Costera, always good service and comfortable.
Stayed 10 nights in Jun 2022

6/10 Okay

Albert

Liked: Cleanliness, property conditions & facilities
Property close to restaurants and shops
Stayed 3 nights in Aug 2023

10/10 Excellent

Patrycja

Liked: Cleanliness, staff & service, amenities
Very nice and professional hotel staff
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Happy with stay

Very friendly staff.
Stayed 4 nights in Mar 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely back again soon!
Stayed 4 nights in Sep 2023

10/10 Excellent

HERMELINDA GIL

Liked: Cleanliness, staff & service, property conditions & facilities
the place es beatifull, because he enjoy he beache is very wondwrfull.
Stayed 1 night in Mar 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean. Comfortable rooms. Staff is very friendly. Beautifull swiming pool area. Good food.
Stayed 2 nights in Mar 2023

8/10 Good

Albert

Liked: Cleanliness, staff & service, amenities
Staff very nice

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was fantastic... the staff was friendly and helpful
Stayed 2 nights in Jul 2022

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Hands down the best kept secret in Acapulco. You have access to the best views, little semi-private beach. Icacos beach walking distance (200 steps). Odd number rooms with ocean views are amazing. Corner ones are the upgrade of your life, aka best views you have ever had. I've stayed here a few times already. Love it.
Stayed 4 nights in Mar 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty by small place, only two small pools, with heating though, balcony is NOT good it's inclined
Stayed 2 nights in Feb 2023

8/10 Good

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By and large it was a pleasant experience. However, as the room was right above the restaurant was kind of noisy at nights. By the way, I hate the wrist strap that you have to use at the property . . .
Stayed 2 nights in Nov 2022

10/10 Excellent

Maria

Liked: Staff & service, amenities, property conditions & facilities
Eve thing is ok thanks
Stayed 2 nights in Nov 2022

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Aug 2023

8/10 Good

Thérèse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. There was a plumbing issue with my room because the hot water did not work and it took a long while for them to change my room, which was not as nice as my original room but it was okay. Thanks.
Stayed 4 nights in Jul 2022

2/10 Terrible

Sofia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The towels had stains on them, there was no remote for tv or AC in the room, the bathroom sink was dirty we couldn’t used it.
Stayed 1 night in Jul 2022

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Aug 2022

8/10 Good

angel adolfo

First time I’d remember it better than this past one, all of the four rooms had a situation; leeks or only cold water. As well it is kind of a bothering the tightness of their staff asking the rooms number like if you where not at stay within the hotel, as well it is so bothering the fact that the hours to access is at 4pm and we have to leave the rooms at 12pm, they say it is for cleaning purpose but they did it within our stay days between 3-5pm
Stayed 2 nights in Apr 2023

6/10 Okay

Christopher

Liked: Cleanliness, staff & service

Holiday Inn, Acapulco, Costera.. Sept.9,2023

Hotel is old but clean. No frills. With Taxes it comes in at about 100 US. The cost is too high for what you receive. The Pool view is AWESOME. The staff is friendly, efficient. Here comes the sad part, the food Is very expensive and absolutely terrible. My Tuna steak seemed to be deep fried, the breakfast Buffet is an embarrassment to this hotel! It’s okay to put a little salt and or spices when you cook. No taste, No Flavor. But, if you like onions you will be very happy!
Stayed 2 nights in Sep 2023

2/10 Terrible

Olivia

2/10 Terrible

Bertha

Disliked: Staff & service
No están capacitados para emergencias y no habia lugares seguros dentro del hotel
Stayed 6 nights in Oct 2023

8/10 Good

OLINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pasó el huracán Otis y nadie nos ayudó , mal la organización sobre un catástrofe
Stayed 6 nights in Oct 2023

4/10 Poor

UBALDO GUADALUPE GARZA

Disliked: Cleanliness, amenities, property conditions & facilities
la propiedad es muy vieja y sin mantenimiento
Stayed 1 night in Oct 2023

10/10 Excellent

RAUL ENRIQUE

Stayed 1 night in Oct 2023

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tenían energía electrica
Stayed 1 night in Oct 2023