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Grand Hotel Acapulco & Convention Center

4.5 star property

Choose dates to view prices

Photo gallery for Grand Hotel Acapulco & Convention Center

Outdoor pool
Beach
Front of property - evening/night
Room
Outdoor dining

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Breakfast available
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, Partial Ocean View

Room

Deluxe Room, Partial Ocean View

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Deep soaking bathtub
Shower/tub combination
Hair dryer
  • 58 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, Ocean View

Room

Deluxe Room, Ocean View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Private bathroom
Deep soaking bathtub
Shower/tub combination
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room

Room

Standard Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Private bathroom
Deep soaking bathtub
Shower/tub combination
  • 58 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Room

Room

Grand Room

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Deep soaking bathtub
  • 58 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, 2 Bathrooms, Corner

Room

Family Room, 2 Bedrooms, 2 Bathrooms, Corner

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Blackout drapes/curtains
2 bedrooms
Ceiling fan
Private bathroom
  • 84 sq m
  • 2 bedrooms
  • Bay view
  • Sleeps 5
  • 3 Twin Beds
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About the neighborhood

Map
Avenida Costera Miguel Aleman No 1, Acapulco, GRO, 39869

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 120 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 275 to 300 for adults and MXN 165 to 200 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Gym
  • Indoor pool
  • Motor boating
  • Personal motorized watercraft
  • Playground
  • Scuba diving
  • TV in common areas
  • Water skiing

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Conference center

Outdoors

  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 23 floors
  • Ballroom
  • Built in 1971
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Property payment types

Important information

Property is also known as

Acapulco Grand Hotel
Grand Acapulco
Grand Hotel Acapulco
Acapulco Grand Mayan
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Hyatt Regency Acapulco
Hyatt Acapulco
Hyatt Acapulco
Acapulco Grand Hotel
Acapulco Hyatt
Grand Hotel Acapulco
Acapulco & Convention Center
Grand Hotel Acapulco & Convention Center Hotel
Grand Hotel Acapulco & Convention Center Acapulco
Grand Hotel Acapulco & Convention Center Hotel Acapulco

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Grand Hotel Acapulco & Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 314 out of 987 reviews
Rating 8 - Good. 349 out of 987 reviews
Rating 6 - Okay. 164 out of 987 reviews
Rating 4 - Poor. 92 out of 987 reviews
Rating 2 - Terrible. 68 out of 987 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Stayed 5 nights in Apr 2019

2/10 Terrible

Jackie, ew York

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible rooms smell like mold ..staff is so rude, management was worse
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok muy bien , servicio , precios , cuartos muy buenas vacaciones
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

8/10 Good

Diana, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was good. The hotel is being remodeled and looks to be heading in a good direction.
Stayed 4 nights in Nov 2019

2/10 Terrible

shay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
el servicio de lmpieza del cuarto y la amenidad de botella de agua y klenex insuficiente solo lo pusieron 1 dia
Stayed 4 nights in Oct 2019

10/10 Excellent

Normando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
El servicio no me gusto, se llamo a recepción para reportar el aire acondicionado y toallas que no habían dejado y lo del aire nunca mandaron a técnico y las toallas después de mil horas subieron a dejarlas. Deberían de dejar agua para beber, no que sólo un día dejaron y me comentaron que era por cortesía y me hicieron firmar un documento que no podía introducir nada de alimentos al hotel. En fin... Servicio de albercas, todo muy bien.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Aunque están en remodelación, me parece qué hay detalles que no pueden fallar, solo una habitación tenia caja fuerte y estaba cerrada, la otra la instalación eléctrica tenía detalles que preocupaban pues antes de encender una luz como que está hacia corto, y la tina no funcionaba bien me dieron una tapita pero igual estaba más grande que donde se coloca y pues se salía, de ahí en más el personal de limpieza muy atentó y amable.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hermoso, siempre es un placer hospedarme en este hotel, lo mejor de Acapulco
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed arrival/ Happy stay and checkout.

Excellent stayed. Disappointed at the arrival the hotel was in remodelation. Long wait to checking. But I met Betty Arellano (MOD) and resolved all my inquiries, took of my checking, luggage, internet, boarding pass and checkout. This property is lucky to have an associte of this caliber, always smiling even with all the pressure there was with all the changes this hotel is going through. Thank you Betty hope to see you soon.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
En general no fue nada agradable nuestra estancia.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La calidez de su servicio del personal todos muy amables No me gusto que no había hielo disponible en la expedidoras
Stayed 1 night in Oct 2019

10/10 Excellent

AdrianaRB, Xochimilco

Liked: Cleanliness
Excelente servicio. Instalaciones muy limpias y personal muy amable.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está en terribles condiciones, da asco estar ahí. El servicio de lo peor. Te venden fotos de un hotel remodelado y el hotel le falta demasiado para terminar con la remodelación.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

8/10 Good

Evaristo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand Hotel Acapulco 2019

The hotel is undergoing renovations, so there is only one restaurant open. Wifi was very slow, but everything else was excellent. Service, cleanliness, security, attention were all excellent.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo hubo un detalle muy malo , al estar nadando en ele mar , abrieron un desagüe que se encuentra a un costado del hotel y llego agua de caño al mar y además en momento que estábamos varias personas nadando , tuvimos que salirnos inmediatamente, no sé qué puedan hacer con eso
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Las inatalaciones estan muy descuidadas el check in muy malo
Stayed 1 night in Sep 2019