"We checked in on May 16th for a two-night stay. On May 17th, when we returned to our room around 2:00 PM, we found that the room had not been cleaned, the beds were not made, and fresh towels had not been provided. When we contacted the front desk, we were informed that housekeeping service had not been scheduled because we had not requested it that morning. However, no one informed us at check-in that such a request was required. Although disappointed, we stated that we could manage without room cleaning as long as fresh towels were provided. We were assured that towels would be sent shortly. After waiting for two hours with no response, I called again and was told the towels were still “in wash” and would be delivered once ready. Even after several more hours, no towels arrived. Around 7:00 PM, we went to the front desk personally and found there had been a staff change. After explaining the situation again, the staff member responded rudely, saying it was not their fault that we had not requested housekeeping earlier. No apology, empathy, or effort to resolve the issue was shown.
Most surprisingly, no towels were ever delivered for the rest of the evening or overnight. We checked out the following day, May 18th, around 11:00 AM, after spending nearly 24 hours without basic amenities.
The lack of professionalism, poor communication, and dismissive attitude of the reception staff made the experience extremely frustrating. I hope management takes this matter seriously and"
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