Masasa 4 Stars Hotels

"The room was clean, friendly and accommodating staff, and their spa was good and affordable. We had mostly a pool view. Ocean view can be seen from the patio. A good gateway place from the City. "

"Staff were helpful and courteous. Room was awful. We booked premium room, but the room was terrible. It did not look similar to the picture that was advertised. The 3rd floor carpeting in the corridor was stained with pet urine and smelled awful. The elevator was tight and looked like it needed maintaining. We found pet excrement in carpeting. The room smelled smoke in a non smoking room and smells pet urine. The curtains were black in color where the original color was suppose to be white and appeared moldy. The bathroom floor tiles were moldy. Bedsheets appeared clean. No telephone in the room but you are asked to communicate by WhatsApp or Viber. I communicated through WhatsApp about a change in room but no reply even after checkout. We had to finally go to reception the next day prior to checkout to ask for another room. After much discussions, we were given a new room in the 4th floor. The new room was updated and cleaner. No clothes iron nor hair dryer in the room. Buy when requested, staff were able to accommodate right away. Check in seemed to take a long time. Checkout was ok. Seems there is only 1 staff in the reception area and security had to find someone to help during checkout. Perhaps staffing should be managed better by management. Security in the front entrance was excellent. Staff were courteous and professional. Management need to maintain the rooms better. Would not come back. "

"Nice resort and room (suite is large and good views with balcony etc). Staff are friendly and happy to help. Access to resort, there is a lot of stairs therefore not great for everyone (especially older or disabled persons). Disappointments are the breakfast is very basic, not so eco-friendly facilities in room. Basic tea / coffee (only has 3-in-1, no black coffee !!). Tagged as a 4 star but it's more like a 3 star with a very high price point. Spa massage was good and relaxing but the follow thru like hot tea/drinks that you typically receive in hotel spa was not there!! Overall relaxed stay but was expensive for this type of property/facilities!"

"Casalay is a great place to stay for families who want to escape the hustle & bustle of life. The villas were clean, cimfortable, spacious for a family of five. the pool were great to take a break from the heat. the sraff were exceptional!!! second to none!"