Kelso 4 Stars Hotels

"Unfortunately, the check-in at this hotel was one of the worst I’ve experienced. Firstly, they do not accept American Express, which was inconvenient and not clearly stated in advance. The receptionist then struggled to process my alternative card, insisting it didn’t work. I politely asked her to try again and of course, the card worked perfectly the third time, confirming it was a user error on her part. What made the situation worse was her lack of apology or acknowledgment of the mistake. Instead, her attitude was dismissive and unnecessarily rude. She did not appear to have the experience or professionalism required for a front-facing role, which set a poor tone for the stay."

"Very luxurious and comfortable the only problem we had was the kingsize bed was 2 singles put together ànd the mattress topper did not stop thre being a distinct line down the center which was sometimes a bit uncomfortable. The breakfast gave a great choice amd was vert tasty. The pool was good but closed early 6pm itvwould hzbe been nice to enjoy the facilities "

"Its a beautiful place to stay, we were at a family wedding absolutely perfect, gardens were gorgous sun was shining... Rooms are very unique beautiful, breakfast was lovely, staff so helpful...great place to stay !!!"