Burgos 4 Stars Hotels

"On booking I outlined that the trip was to celebrate our anniversary. I booked a non smoking club room on a higher floor What we got was a disability room that smelt of odour or smoke with curtains hanging of their hooks, a seat that had multiple cigarette burns And some stains on the toilet seat. We pointed this out at reception and they sent up cleaning staff who sprayed the curtains and room with air freshner and left. We left to go sightseeing for a couple of hours and then returned to a still quite smelly room. I agai went to reception and complained to a women with purple hair who spoke to me in a very uninterested ambient manner saying you booked a basic room what else do you expect I replied saying that my booking was for a club room and my expectation was for clean one free of tissue I mentioned. She then said I got a high room and there was nothing she could do."

"Excelente "

"Parking was adecuate. Breakfast was poor although the attendants were excelent. The cafeteria and bar hrs are a mess. Locatio is ok but a good 10-15 minutes walk to bars and restaurants on the area."

"Amazing room, clean and well presented.staff have excellent customer service. Being from uk was no problem. Hope to be back again for a 3rd time. "

"Everything was great, room was well done with plenty of space. Felix on the front desk was great. Bar staff were very good and the driver very helpful. Great stay."

"The hotel is just ok since it needs some maintenance and paint work all over. Check in staff was not welcoming at all. No interaction but to request for our passports only and give us our room key. Literally, that and picking your keys from a box in an envelope with our names on it, would've been the same. Amenities felt poor considering that it's a 4 star hotel. I have stayed at lower category hotels and had more room amenities than this one. Thus, I guess this is a good enough option if you only need a place to sleep. "