Brookside Village 4 Stars Hotels

"Room and bathroom wasn’t cleaned properly. We didn’t have any extra toilet paper. When we call the housekeeping and front desk, no one answers the phone. Valet wasn’t friendly either. I wouldn’t stay here again. "

"Awakened to a comforter normally covered in a clean bedsheet that had excrement and other stains on it. It was truly disgusting. Just because you put a clean sheet on the comforter doesn't make it sanitary. Gross"

"The room was clean but had a slight musty odor. The front desk staff was outstanding but the valet staff was not impressive at all. They did not help me with my luggage. They weren’t very friendly or helpful. The food was excellent! And so was the bar. For the nightly cost, this hotel is OK, the front desk staff made my experience Good overall. I would rate 7.5/10"

"Clean room"

"had a glitch @ check in where no rooms were clean. the two wonderful ladies working check in were spot on and were able to get the situation corrected in a timely fashion. "

"The ac was not very cold I believe it wasn’t working well it was a bit warm in our room "

"Great hotel located downtown close to all west Dallas for easy access to midtown. Breakfast is delicious and the supper is great too with wonderful room service. The staff is warm and welcoming. The room was nice and clean and made a cozy one day stay."

"Average"

"This is the perfect hotel if attending Astros games or if you want to be poolside for an evening. The Texas shaped pool/lazy river does not disappoint, I was surprised by how big the area is. Our room was clean and the rooms can get cold if you like to set the temp low."